How to display subcategories when category is selected/clicked in serviceportal

[Haceena Shaik]

Hi team,

I want to display subcategories instead of catalog items when a category has child categories in Service Portal.

For example, 
In the below attached screenshot, when I click on Hardware category, it displayed related items in the content frame. But I want to display subcategories like (Desktop, Mobiles, Printers etc.,) in the content frame.

Please help me how to achieve this requirement.

Thanks in advance.

Regards,

Haseena

[Dr Atul G- LNG]

Hi @Haceena Shaik 

This is OOTB behaviour and I don't think it make big difference in user experience. Also it required code changes. Better we educate the user the intent behaviours of this.

[Jack Littlewort]

Hi @Haceena Shaik,

You would need to create a custom widget to achieve this functionality. 

You could clone the out of the box widget and re-use it's design to achieve your requirement.

When a category is selected it puts a parameter into the URL which is the sys_id of that category. You would need to retrieve this parameter in your widget and use it to query the sub categories of it.