How to display the choice text instead of its value in subject of request through Flow Designer.

Ria · ‎07-25-2025

How to display the choice text instead of its value in the subject of request through Flow Designer. Currently, value of choice field is displayed in the subject of the request.

Ankur Bawiskar · ‎07-28-2025

@Ria

if you are fetching the choice value using data pill, it will fetch the choice value and not label.

Solution

1) create a flow variable of type String

2) then use "Set Flow Variable" flow logic and use the script to fetch display value/choice label and set

3) then use this flow variable in "Send Email" subject

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

SumanthDosapati · ‎07-25-2025

@Ria

What do you mean by subject of request? and how are you setting value in flow designer to show the value. Please share screenshot if possible.

Regards,
Sumanth

GlideFather · ‎07-25-2025

Hi @Ria
How do you populate the subject - by data pill or script? Can you share it please?

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Ria · ‎07-28-2025

Hi @GlideFather

We are populating the subject by data pill.

GlideFather · ‎07-28-2025

Can you please share a screenshot? And Is IT something that stopped working or its a new thing?

———
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */