How to display 'Variable Sets' variables within an Order Guide for RITM/TASK?

[Michael M_2]

Hi all, thanks in advance for any suggestion.

We have a Order Guide request that has Variable Sets called [Request Information], and this Variable Sets is being shared with other catalog items within the Order Guide or individual item requests.    

The problem we are having is...

- We are ABLE to display all the variables in RTIM and SCTASK, except the variables associated to this specific Variable Sets called 'request_information].

Does anyone know why? and what to do to fix the issue? 

Thank you

[Allen Andreas]

Hello,

Are you saying they aren't showing for all RITMS (not talking about sc_task right now) whether those RITMS are order guide or standalone. So both times they're ordered...both order guide and standalone, those variables aren't showing?

Did this randomly just start happening? Or they've never shown?

Is the variable set actually on the catalog item itself? Just because it's on the order guide, you still have to have it on the other catalog items anyway.

If access the catalog item...so before it's a RITM...do the variable set show then?

Unfortunately, you aren't providing much information for us to help. Please confirm all your settings across everything.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Michael M_2]

Thank you for your help.  I hope this clarifies somethings...

Are you saying they aren't showing for all RITMS (not talking about sc_task right now) whether those RITMS are order guide or standalone. So both times they're ordered...both order guide and standalone, those variables aren't showing?

- The variable sets 'request_information' variables are only used when someone submits a request using the Order Guide.  

Did this randomly just start happening? Or they've never shown?

- First time attempting to display 

Is the variable set actually on the catalog item itself? Just because it's on the order guide, you still have to have it on the other catalog items anyway.

- Yes, the Veritable Sets are in every catalog item

If access the catalog item...so before it's a RITM...do the variable set show then?

- Am assuming, you are asking if the variables display in the REQ - if so, they answer is no.  

Am a bit new to SN, so sorry for the confusion.  

[Allen Andreas]

For this:

If access the catalog item...so before it's a RITM...do the variable set show then?

- Am assuming, you are asking if the variables display in the REQ - if so, they answer is no.  

-- I'm asking do the variables display on the catalog item. Not the request....not the request item....not the catalog task, but the actual catalog item the user would be filling these out on.

[Michael M_2]

Understood, now.  

Yes, the variables are displayed on the Catalog item forms, and the user are able to fill them out.  Overall, the Catalog item forms are functioning as expected.   

Except, after the request is submitted, the variables associated to [Request_information] Variable Sets don't display on the RITM - so that the approval knows what is being requested.  

**I did update to make sure the variables are set to Global = true