How to display 'Variable Sets' variables within an Order Guide for RITM/TASK?

[Michael M_2]

Hi all, thanks in advance for any suggestion.

We have a Order Guide request that has Variable Sets called [Request Information], and this Variable Sets is being shared with other catalog items within the Order Guide or individual item requests.    

The problem we are having is...

- We are ABLE to display all the variables in RTIM and SCTASK, except the variables associated to this specific Variable Sets called 'request_information].

Does anyone know why? and what to do to fix the issue? 

Thank you

[Sai Kumar B]

Hi @Michael M. 

1.) Go to your variable set, In the related list Variables section get the "Global" column from the gear icon

2.) Set the Global column value to true for all variables

3.) Then all your variables from the variable set will be shown on Task form

4.) To show variables on the RITM form please check if there are any UI policies/Client scripts that are restricting not to display them

Please mark my answer as helpful/correct, if applicable.

Best regards,

Sai Kumar

[Michael M_2]

Hi

I tried you suggestion, but it did not work.  Thank you.