How to enable attachment previews in Agent Workspace

[Samuel Perez]

Are PDF and Excel files not able to be previewd in the Agent Workspace instead of downloading them?

[Matt Taylor - G]

Have you enabled Document Viewer on your instance?

[Samuel Perez]

yes and very sorry for the delayed reply:

[Matt Taylor - G]

And have you enabled it on the tables you wish to preview attachments? Document viewer has to be specifically enabled on the tables you wish to use it on. More information on how to do that can be found here.

[Samuel Perez]

i have it enabled and still get the message below: