Good morning Community,We currently utilize Discovery, CMDB and Asset Management within SNOW. We also supplement our discovered data with a feed from our Microsoft SCCM installation. Recently, we've been having discussions about the quality of "A...
The client want to keep the Fixed query written in argument field of module but on the other side they want it editable that is they can click on "ALL" whenever they want to look into record which are closed as well,Please review the code in Argument...
I have a flow on a Service Catalog trigger. I have a variable that is a reference to a user. I would like to add the selected user to the watch list of the RITM using the Flow Designer. I have an Update Requested Item Record action already working...
Hi, I am getting HTTP Error 401 - Unauthorized when I click Get Oauth token from rest message. Am I missing anything? Thanks,
Hi, I have created a catalog and I am trying to fetch the user details like employee manager, location, country, department. I am using the below script. Script Include: var data, obj = {}; var countryName; var userID = this.getParameter('syspar...
Hi all ...I am new here, and I am also somewhat new to Service Now. I was exposed to it a few years ago, and there were many things I really liked about it, and some things I did not (it was due to it being hosted, and the configuration was locked ...
Here we have an issue in RITM, when the RITM already approved and when the child task is closed incomplete then RITM state will be closed incomplete. but Approval is setting as Rejected. because of this rejected notification is triggering. can someon...
Hi, someone help on incident script, send incident details list to assigned to if incident state is OnHold on single notification . ex: DavidLoo hasbeen assigned to 10-incidents , in 10-incidents there are 7 incidents have state -onhold. so DavidLoo...
Now field value is blank now in the change state is completed I want the previous value the field How to retrieve the pervious value for the field attribute .
We are using below catalog client script for mandatory attachments , but as per best practices servicenow asking us to use without gel function in 5th line (var cat_id = gel('sysparm_item_guid').value;) kindly help me to change below code without g...
Hi All, I want to cancel previous ui page after click ui action button it will reload fresh ui page and will cancel the other page which is loaded full scenerio: Please Help me i click one ui button(Send_deb) it will display 1st ui page then in first...
Hello, I have an order guide that requires approval, which will be done in the sc_request workflow. Depending on what the user chooses, there could up to 3 RITMs that come out of this order guide. Each RITM has its own workflow. The problem i am ha...
My catalog workflow has a manager approval, now I want to move it to the request level instead of request item level. So if a user has multiple request items in one request, the manager just receives one approval email. Any idea of how to implement t...
Hi I have had a query to day from one of my customers. They use Service-now to log all incidents and Requests but wanted to look for an old Ticket they had raised which had been closed, is their a way end users can view old closed tickets of their ow...
Hello,We currently have a very basic "Create a New Incident" record producer in our Service Catalog which asks for the user name of the individual, the category of the incident, and a description. The submitter is able to enter their user name or the...