Hello All, I am having issues with "Additional Comments" not being emailed to the Requestor of the task from SC_task I am new to ServiceNow so not sure as to where to begin looking. Any help would be highly appreciated. Best,
Hi, How can we set incident tickets that have already been created and saved, as child tickets for a parent ticket? I know how to create new child tickets but don't know how to associate tickets that have already been created as child tickets. Also,...
Hello, 1)I am trying to invoke out of the box Risk Assessment calculations using Catalog client scripts and script include. Our requirement is that the Users will answer 6 Risk Questions through a catalog item along with the Change request fields. ...
var url = document.URL.parseQuery() is not working in Catalog Client Script. I used the above line to set the value of the Services which is required to modified using a catalog item. Thanks for the help in advance.
We currently own ITSM Pro and are on Quebec (will be moving to San Diego soon). What methodology or process should be followed to replace a broken asset (ie. laptop) from an incident in the CMDB and asset directly from the incident without having to ...
Hi Team, How to create a knowledge article from an incident ? Can you please explain in step by step actually I have gone through service now docs but I didn't get anything Anyone implemented this feature please let me know Thanks, Raj
Hi, I created a before query business rule to restrict ticket visibility to only users in their groups. I have 3 custom tables so this works perfectly to show the tickets you have access to based on the assignment group you're in. However, I get an...
I need to write a script for a custom created field's visibility (custom field name "Justification"). It needs to be displayed and become mandatory must only if "Score" field is manually updated. The condition builder does not have options for "Score...
I have configured OOB survey for service request. and created a trigger table for that. below is the table. and a notification is being sent out to the user as below snap Here ask is to send notification on RITM instead of catalog task. how ca...
From the licensing documentation it shows that Cost Management is included in all of the ITSM license types. Does this include the com.snc.cost_management (Cost Management) plugin or does this mean that you are only entitled to use the com.snc.expens...
We have a custom table which extends the Base Configuration Table(cmdb). The updated by(sys_updated_by) field on the custom table changes to 'admin' after 15-20 minutes automatically. We have checked the scheduled jobs but could not found any one rel...
Hi, I am trying to add the user from sc_task field 'assigned to' to the RITM form field 'watchlist'. Watchlist is a glide list type field. When the assigned to is filled on sc_task form then the user should get filled on watchlist on ritm. Kindly hel...
Hi, I've created some ACLs on a new CMDB class so that ITIL role cant insert, update or delete record in that new class table. What's really weird is that its still allowing users with ITIL role to actually perform those actions in the Agent Workspa...
Hi, we have one variable set with 7 variables, in those 7 variables, we need only 5 variables as separate variable set so we deleted those 5 variables from existing variable set and created a variable set with those 5 variables again and used in diff...
Hello Experts, I am stuck with thie below issue Affected CI 'Add' button to be visible on New and Assess state of Change Request and always visible to users having Change_manager role . There is a script include ChangeProposed responsible for this ,...
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