How to enable attachment previews in Agent Workspace

[Samuel Perez]

Are PDF and Excel files not able to be previewd in the Agent Workspace instead of downloading them?

[americo]

I'm from the future, please check out this other post:

https://community.servicenow.com/community?id=community_question&sys_id=3d560ae8dbedc450d58ea345ca96...

For what I understand, someone submitted an idea to bring this feature available

[Matt Taylor - G]

Looks like Document Viewer has been updated to allow document preview of files in Agent Workspace in the Quebec version!

https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=245f0d431b218450ada243f6fe4bcbcf&sysparm_idea_table=x_snc_com_ideation_idea&sysparm_module_id=enhancement_requests

[darreneverett]

Does does advise that the following are supported. 

You can view following file types:

• MS Word (.doc) and (.docx)
• MS PowerPoint (.ppt) and (pptx)
• MS Excel (.xls) and (.xlsx)
• PDF
• PNG
• JPEG

https://docs.servicenow.com/bundle/orlando-platform-user-interface/page/use/using-forms/concept/Docu...

However, we can only get this working in UI16, not Agent Workspace in Orlando.

Issue has been logged.

Darren

[Ana28]

Hi Darren,

Did you got a response from ServiceNow related to this issue?

Thank you.

Ana

[Sandeep Rajput]

This who are looking for an answer, the PDF preview feature in workspace has been provided in the Quebec release.