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How to enable autopopulate matching values when start typing

sunil maddheshi
Tera Guru

Hello everyone!

I have a catalog item, where I have a reference field which is referring to a custom table, My issue is when i start typing in this field, it is not poping out matching values. Could you please help me, how to make this work> Here are some screenshots and variable attrubute i tried so far.

Screenshot 2026-04-15 090420.pngScreenshot 2026-04-15 085228.pngScreenshot 2026-04-15 085149.png

1 ACCEPTED SOLUTION

@sunil maddheshi 

how many such records are there?

any leading space is there in that text?

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

16 REPLIES 16

Tanushree Maiti
Tera Patron

Hi @sunil maddheshi 

 

Just check if you have any Active product starts with/contains Ban.

 

If value is there,

 in your variable attribute , just reorder it 

ref_auto_completer=AJAXTableCompleter,ref_ac_columns=u_product,ref_ac_columns_search=true

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Hi @Tanushree Maiti , Yes they are active, and i tried with your suggession
ref_auto_completer=AJAXTableCompleter,ref_ac_columns=u_product,ref_ac_columns_search=true

I see some of the values are working and some of them are not working.

Ankur Bawiskar
Tera Patron

@sunil maddheshi 

the Text Ban you are typing is part of u_product column?

if yes then it will work

If not then which column contains this, add that column in ref_ac_columns

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

HI @Ankur Bawiskar Yes This is the custom table where we have all these values and field name is u_product, and dispay is true for this field. And it's not only about text "Ban" when I type any product name it does not match. pleasee see the screesnhots Screenshot 2026-04-15 101901.pngplease see the screenshotsScreenshot 2026-04-15 101054.pngScreenshot 2026-04-15 101037.png