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How to enable autopopulate matching values when start typing

sunil maddheshi
Tera Guru

Hello everyone!

I have a catalog item, where I have a reference field which is referring to a custom table, My issue is when i start typing in this field, it is not poping out matching values. Could you please help me, how to make this work> Here are some screenshots and variable attrubute i tried so far.

Screenshot 2026-04-15 090420.pngScreenshot 2026-04-15 085228.pngScreenshot 2026-04-15 085149.png

1 ACCEPTED SOLUTION

@sunil maddheshi 

how many such records are there?

any leading space is there in that text?

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

16 REPLIES 16

@sunil maddheshi 

any query business rule is blocking some records?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar  there is no Query BR on this Table. When I am searching with * then values are populating but when just typing then some of the values are not showing in matching records,

@sunil maddheshi 

how many such records are there?

any leading space is there in that text?

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar  Thanks this was the real culprit, there was trailing spaces in some of the Products, I removed them and working fine now. Thanks Again!

VaishnaviK3009
Kilo Sage

Hi @sunil maddheshi ,

This issue occurs because reference fields search only on the Display field by default.

 Fix:

  1. Go to your referenced table (e.g., u_products)
  2. Make sure the field users search (e.g., product name) is set as Display = true

OR

Use variable attributes for multi-field search:

ref_auto_completer=AJAXTableCompleter,ref_ac_columns_search=true,ref_ac_columns=u_product

Also, verify:

  • Data exists in the field
  • User has read access (ACL)

Mark this as Helpful if it clarifies the issue.
Accept the solution if this answers your question.

Regards,
Vaishnavi
Technical Consultant