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04-14-2026 08:40 PM
Hello everyone!
I have a catalog item, where I have a reference field which is referring to a custom table, My issue is when i start typing in this field, it is not poping out matching values. Could you please help me, how to make this work> Here are some screenshots and variable attrubute i tried so far.
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04-15-2026 01:37 AM
how many such records are there?
any leading space is there in that text?
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-14-2026 09:56 PM
Hi
1. Go to system properties and check if glide.ui.ref_ac = true
2. In your variable attribute try adding : ref_auto_completer=AJAXTableCompleter
3. Check if read access ACL is enabled for your custom table
4. Open u_product and check if the index is set to true
Try putting some test records like Test1, Test2, Test3,.. and then in the field type Test and check
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04-14-2026 10:00 PM
Hi @Ankur Bawiskar , Just checked I saw for some values it is matching and it is showing the matching value but for some values it is not working.
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04-14-2026 10:12 PM
Okay.Your config is fine but the issue is with the search then
Try adding these in your value attributes
ref_auto_completer=AJAXTableCompleter
ref_ac_columns=u_product
ref_ac_columns_search=true
Also when you're searching put * (containts) and search if the issue persists
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04-14-2026 10:13 PM
@Ankur Bawiskar @TharaS657398130 @VaishnaviK3009
I see for some choices it is populating matching words but for some it is not populating, please see the screenshot.ref_auto_completer=AJAXTableCompleter,ref_ac_columns=u_product,ref_ac_columns_search=true
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04-14-2026 10:16 PM
I am not able to see your screenshot idk why..
Go to dictionary - u_product field and set index=true