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How to enable autopopulate matching values when start typing

sunil maddheshi
Tera Guru

Hello everyone!

I have a catalog item, where I have a reference field which is referring to a custom table, My issue is when i start typing in this field, it is not poping out matching values. Could you please help me, how to make this work> Here are some screenshots and variable attrubute i tried so far.

Screenshot 2026-04-15 090420.pngScreenshot 2026-04-15 085228.pngScreenshot 2026-04-15 085149.png

1 ACCEPTED SOLUTION

@sunil maddheshi 

how many such records are there?

any leading space is there in that text?

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

16 REPLIES 16

Hi @VaishnaviK3009 Yes Dispay is true for this field, and data exist in the system and they are active(please see screenshot)Screenshot 2026-04-15 101901.pngScreenshot 2026-04-15 101054.pngScreenshot 2026-04-15 101037.png. There is no ACL issue. I tried with your suggession but still not working

DB1
Tera Contributor

Hi @sunil maddheshi 

1.Variable Type

Variable Type → Reference
Reference → your custom table


2️. Display field on the referenced table
Go to your custom table and verify:

The field you expect to match while typing (for example u_product)
Display = true
Active records exist
Field is String (not Journal / Choice without text)

If this is wrong → auto‑complete will NEVER show values.

Thanks,
Bhavani Bharathi