How to enable context menu options on columns of List view?

[Amit Rao]

Hello, Experts,

Our agent was trying to sort the column on list view but he sees the context menu options on column 'Problem Owner' 'READ ONLY'. When I checked as Admin I can sort and see the context menu options on the same column.
How can I enable those options for an agent?
Please note: The table is in the scoped application.
I checked the System UI > UI context menus but no luck.

[Amit Rao]

Hi Ankur, Thanks for your reply.

Agents are having a scoped application-related roles but not ITIL.

I've checked other user/agent whose having ITIL role they can see the context menu on column of list view but at the same time other agent whose having ITIL role can't see the context menu.

Let me raise a HI ticket and will update here what causes this issue.

[Ankur Bawiskar]

@Amit Rao 

Sure do keep us posted

[Amit Rao · Accepted solution]

Hi @Ankur Bawiskar & @Rajanmehta 

I got reply from HI, they said (copied from their response)

........................................................................................

Most Probable Cause:
Expected behaviour of the product as per the design for the "LIST" type fields.

Field with label "Problem owner" on the custom table with Type "LIST" will not have the Sorting, Grouping and the report options. (Even for the Admin) 

NOTE: This is not just on the custom table but the same throughout the instance wherever a "LIST" type field is present.

...........................................................................................

Conclusion is field with type 'LIST' do not have sorting option.