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Update existing record with reply email inbound action?

I was trying to update the existing record of snow (ex: CHG OR INC OR WO OR PRB) via inbound email action. I'm receiving record number in the email subject. Since I can expect each time different record type I added the target table as TASK. For new ...

Sagar24 by Tera Contributor
  • 550 Views
  • 1 replies
  • 0 helpfuls

Assessment assigned to a group, instead of user

Hi Team,I have a requirement to create assessment for a GROUP, instead   an individual user. By default, we all know, assessments are assigned to an individual user. Once assessment assigned to a group any group member can fill in the assessment.Is t...

gee by Tera Guru
  • 1799 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to hide UI action button on change of field value

Hi All, We have a requirement to hide "request approval" button on change request form, based on the selection of field "Type" If the type is comprehensive then we need to hide RequestApproval button. UI action is working only for onload. So I tried ...

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Supriya20 by Tera Expert
  • 2907 Views
  • 11 replies
  • 1 helpfuls

Resolved! How to create JSON array in following format.

I have following requirement.I want Json array such that : "UserandRoles":[                         {                               "name":"Abel",                             "role":"admin"                       },                       {            ...

Para5 by Tera Guru
  • 1447 Views
  • 5 replies
  • 1 helpfuls

user (ldap) import, create location/department

Hi, We are importing users with ldap import from Active Directory. The import is set to create new locations and departments if they do not exist. This is good. But the new locations and departments are missing company information. Not so good. Is th...

Search Knowledge advance search configuration

In Knowledge base home page(img3) need to create extra dropdowns, in OOB having Knowledge bases only, need to create Category, sub category, sub choice  dropdowns as shown in the in the Advance search page(img2).   Please help  

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bojegowda by Tera Contributor
  • 448 Views
  • 2 replies
  • 0 helpfuls

problem

when raise a problem ticket ?explain the working of personas in problem management,?

Resolved! How can approve a Service Catalog Item request in SharePoint.

Hi there,We have a request that to put a ServiceNow approval task list (including Service Catalog Item request approvals and Change Request approvals) in a SharePoint online web site, so users can approve ServiceNow requests in SharePoint online, use...

yzhang by Tera Contributor
  • 850 Views
  • 4 replies
  • 2 helpfuls

Resolved! Approval approved/Rejected notifications not working

We have 2 notifications on the AST_CONTRACT table. 1) Contract approved2) Contract rejected  These notifications are not triggering an email when a contract is approved or rejected. I tried to trigger it via an event, based on conditions, but these n...

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GB14 by Kilo Patron
  • 1042 Views
  • 9 replies
  • 2 helpfuls

How to Create Catalog task using Subflow

Hi I'm trying to create catalog task if any error occurs in the subflow and as inputs I have given all the catalog variables and also request item as reference field(sc_cat_item). while creating task I'm giving this reference record but I was getting...

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Vamshi_ch123 by Tera Contributor
  • 1368 Views
  • 7 replies
  • 1 helpfuls