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08-10-2023 06:43 PM - edited 08-17-2023 11:56 PM
Hi,
In standard platform interface, when you click on a reference field, you get the New button.
However, in Agent Workspace the New button does not appear. Is it possible to add it to the Workspace UI, I don't see an option for it.
Please do let me know how we can achieve this is it possible in Tokyo version?
Thanks in advance
Solved! Go to Solution.
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Agent Workspace
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Incident Management
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08-10-2023 07:32 PM
Hi @suuriya,
The New button is not supported in Agent workspace for reference fields. Hope this will help you.
Take a look at the old thread: Ui action is not visible in agent workspace
If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers.
Thanks,
Sagar Pagar
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08-10-2023 07:32 PM
Hi @suuriya,
The New button is not supported in Agent workspace for reference fields. Hope this will help you.
Take a look at the old thread: Ui action is not visible in agent workspace
If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers.
Thanks,
Sagar Pagar
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08-13-2023 10:36 PM
Hi @suuriya,
Have you looked at my comments? Let me know if have any queries.
If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers.
Thanks,
Sagar Pagar