How to exclude OOB notifications for some catalog items

Premkumar1 · ‎01-07-2019

How to exclude OOB notifications for some catalog items. I tried SysID is not in conditions but it is not working.

Notification is configured in Sc_request Table. Any help will be highly appreciated

Alikutty A · ‎01-08-2019

You will need to change script as following, also add proper SYS IDs

answer = checkResult();

function checkResult(){		
	var gr = new GlideRecord('sc_req_item');
	gr.addEncodedQuery('request='+current.sys_id+'^cat_itemIN060f3afa3731300054b6a3549dbe5d3e,060f3afa3731300054b6a3549dbe5d3e');  //Replace with a comma separated list of your catalog item SYS IDs
	gr.query ();
	if (gr.next())	
	    return false;
	else
	    return true;	
}

View solution in original post

Premkumar1 · ‎01-08-2019

Thanks alikutty for the response .I tried this but it is not working.

Alikutty A · ‎01-08-2019

Can you paste the script used?

dvp · ‎01-08-2019

There is a typo in line

ritm.addEncodedQuery(

it should be

gr.addEncodedQuery(

Premkumar1 · ‎01-08-2019

Request Approved notification

Alikutty A · ‎01-08-2019

I mean the condition which you have written, Did you replace those SYS_IDs with the SYS ID of your catalog items?