How to find how many total Fulfiller Licenses have been purchased in ServiceNow and how many are unassigned/open?

lorettaowens
Tera Contributor

‎03-12-2019 07:33 AM

Where do I look to find out how many fulfiller licenses have been purchased and how many are assigned and available for assignment?

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Allen Andreas
Administrator
Administrator

‎03-12-2019 07:39 AM

Hi,

It's best to refer to your contract with ServiceNow or speak with your SN Account Exec. This will give you the total number and then you can compare this to the amount currently assigned in your instance.

The subscription feature in Prod (found by going to Subscription Management > Subscriptions), doesn't usually give ALL information the best...like here it says we have none allocated, but we do.

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Mike Allen
Mega Sage

‎03-12-2019 07:41 AM

You can get some of what you want here: https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/subscription-management/reference/subscription-management-landing-page.html

 

Subscription management will tell you if you have a per-user subscription, and the users for that subscription.  It is only applicable in Prod, though.

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