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Resolved! Condition for Inbound Action(e-mail)

If I a not giving any condition in When to run section,  and directly giving condition in script, it is still creating an incident. I want to put condition if email is not from particular domain, incident should be created . How can i check this cond...

On-Call multiple shifts per day

Hey, im trying to setup on-call but I have a problem and can not find a solution.In the screenshot u see that Beth Anglin got 3 shifts that day. Is there a way the Schedule is not picking the same agent for that day and instead picks another one? Bas...

Beavo by Giga Contributor
  • 473 Views
  • 1 replies
  • 0 helpfuls

Related List Filter Translation

Hi!I am trying to translate this text here, but can't find out where to do so. Does anyone know where that can be translated? Thanks! 

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SuYa by Tera Contributor
  • 243 Views
  • 1 replies
  • 0 helpfuls

Resolved! Service Request and Incident ticket classification

Good day all. We are on Cherwell ITSM and currently exploring ServiceNow as our next ITSM tool.I am trying to understand how classifications work for Requests and Incidents. In our current setup, service desk can create request or incident tickets th...

JALuna by Tera Contributor
  • 4841 Views
  • 4 replies
  • 0 helpfuls

Unable to watch CAB definition video

Hi, Can someone please confirm if you're able to watch Change Workbench-CAB definition video and if this video is available on either NowLearning or other websites?I'm unable to access the CAB definition video that's present in the ServiceNow docs.  ...

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Jobby1 by Tera Expert
  • 397 Views
  • 2 replies
  • 2 helpfuls

Close date is not updating on parent ticket

Hi, i facing issue on the auto closure of case, whenever i auto close flow is executing the parent ticket closed date is not updating even state is marked as closed complete. Here parent table is custom table extended from task table, when the user i...

Enbaling UI action in service portal

Hello AllI have one Ui action called clone Ritm button under the servicenow catalog workspace but it's not display in Service portal when I am opening same ritm number in Service portal. Kindly help me how to enable same button in SP with same functi...

maheshSB by Tera Contributor
  • 257 Views
  • 1 replies
  • 0 helpfuls

Count task duration

Hello experts How to calculate the start date, end date, and time of the task and pass this time to another duration field (automatic), For example, in total, I worked 2 hours. This is 2 hours of data. How do I pass this time to the total duration fi...

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Sidhu9 by Tera Contributor
  • 276 Views
  • 1 replies
  • 0 helpfuls

Risk Assessment Evaluation via script

Hello Experts, I'm working on automatic change record creation where the risk assessment values are always going to be the same for the automatically created changes.  I know that these are intended to be completed by hand, but for audit purposes, th...

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Report on Assignment Group status on last 6 months

I am trying to find out what SC_Task were assigned to group ,The Catalog task table is not giving results older than 3 months , where exactly do we need to increase the duration from 3 months to 1 year ? Please help!

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Nandini DM by Tera Contributor
  • 370 Views
  • 3 replies
  • 0 helpfuls

Global Search result

Hi Team,I added a search source for my table, and add it to the Now Experience Search Configuration.But I cannot search for that table. cause there no tab for my table in the result page.It can only show incident, change request, change tasks...like ...

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