Get a first look at what's coming. The Developer Passport Australia Release Preview kicks off March 12. Dive in! 

ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! want to change the background color of widgets in service portal

Hi Team, actually my requirement is i want to change the background of widget . i tried with the following script in CSS  .panel-heading { color: #fff; background-color: #0060FF; border-color: #0060FF;} but the issue it only changing the heading part...

find_real_file.png
chinna by Mega Guru
  • 6111 Views
  • 5 replies
  • 2 helpfuls

Icons are overlapping

Hi all,i am facing issue while showing two icons in list view for one user of my client he is seeing the icon right side but abnormal of the incident table but the rest of the people including me it was showing on left side attached screen shots belo...

shaik23_0-1704706095043.png shaik23_1-1704706174049.png
shaik23 by Tera Expert
  • 1082 Views
  • 12 replies
  • 0 helpfuls

Resolved! Change Approval UI Action Button

@Community Alums  I am new to UI action. Could you please help me to achieve this. Thank you Create UI ActionName: Change ApprovalTable: incidentUI Action should do the Open Dialog-- Dropdown to select approval state and Comment fieldOn Dialog. Submi...

Harsha38 by Tera Guru
  • 690 Views
  • 1 replies
  • 0 helpfuls

LDAPUtils

I came across the LDAPUtils script and the setManager function in there. setManager: function(source, target) { var ge = source.getElement(this.manager); if (!ge || ge.isNil()) return; this._getLdapUserUpdate(); var ldap = new Packages.com.glide.sys....

ravali6 by Giga Contributor
  • 5822 Views
  • 8 replies
  • 0 helpfuls

Resolved! How can I get number of days ticket has been opened

Hi,I have created a string field on incident and trying to get total days of incident opened based on created date and todays date. Its showing time as well, how can I remove time and show only days.  var gr = new GlideRecord('incident'); gr.query();...

reddy8055_0-1666989788688.png
reddy8055 by Tera Contributor
  • 2468 Views
  • 9 replies
  • 0 helpfuls

Filtering Columns on a Custom Table

I have a custom table with 3 columns.I'm trying to use a reference variable in my form.I'd like to filter Column2 pulldown in my form based the selection from Column 1.I'd like to filter Column3 pulldown in my form based the selection from Column 2.H...

Joe Taylor by Giga Guru
  • 1516 Views
  • 7 replies
  • 0 helpfuls

How to map variables from one RITM to another?

Hello Everyone,I need to map RITM variables from one RITM to another. For example, on the source RITM, there are "Mode after" (reference) and "Business justification" (string) variables that need to be updated on the target RITM. The target RITM also...

shareef1 by Tera Contributor
  • 622 Views
  • 1 replies
  • 0 helpfuls

Resolved! Flow Designer flow triggered on first update only

Created a trigger in flow designer.  Trigger fires off when table is updated and a value in the OutOfStock field changes to Y or QuantityOnStock changes 0.  I've specified this trigger to run (For Every update) and also tried (For each unique change)...

Renee-17 by Tera Guru
  • 1228 Views
  • 5 replies
  • 2 helpfuls

Map Service offering based on Users

Is it possible to Map Service Offering based on Users ? If yes, How on an environment where CSDM is not completely implemented ? so that it will be easier to select them during incident creation. Department field is empty and not mapped with any user...

Haripranvam by Giga Contributor
  • 342 Views
  • 1 replies
  • 0 helpfuls