Hello, We have incidents that are associated with problem tickets that are not being updated with information when comments are added to the problem. Is there a way to add the comments from the problem into the incidents? Thank you, Alex
Hi All, Has anyone implemented the below requirements: Add link to on-call record next to assignment group on the incident tickets. I followed the https://servicenowguru.com/ui-macros/on-call-calendar-popup-ui-macro/# and made few modifications, but ...
Recently enabled the Microsoft 365 support integration plugin. Successfully configured the application and we are now looking at testing this. With the integration, it appears that creating a Microsoft support ticket should generate an incident in ...
Hello Community!My CIM Dashboard does not reflect the data under "Prioritized List Using Spotlight". The Spotlight is activated and correct table selected, but even after i execute the job it does not appear. What could be the reason and how to fix i...
Hi, I need help on one of my requirementI have created a group called "test". If any user gets added into the group having 2 roles "itil" , "admin" , then he should be automatically added to the group which i have created called "test" . @Ankur Bawis...
Hi All, I have one query when end user raised ticket from SP and ITIL user work on that, I am facing 1 issue in SCTASK,When some one add table in description it is covering full table but in Activity part only half table is coming. please let me know...
Hi Community,We are new to Service Now having just gone live this week. We have a few order guides configured by our SI partner and currently all the items are turned on. Ideally we would like some of the items turned off as they are optional but we ...
Hi team, I need your help in shortening the url mentioned under URL type field.I have a URL type field and under calculated section with calculation type as script, I have given the script something as below: var url ='https://myinstancedev.service...
I need to fetch multiple XML files from external source using Data source SFTP and load it into servicenow target table .The xml files are stored in external folder and using SFTP as file retreival method in data source,i need to fetch data in all th...
Hi Team, I am new to the flow designer trying to convert the workflow to flow designer as i have the approval group activity in the workflow where the approvals are calling from the script include.How can we call the same in "Ask for Approval" in a f...
I have two reference field variables . They both point to same table . Variable A has 10 records , variable B options should be displayed based on selected choice in the variable A .
Hi team, Shall I use the setValue in on submit client script.i have a scenario like, in catalog item there one variable like risk rating data type is select box (High,low,medium)i am getting the risk rating value from the script include that script i...
I do not want to delete the user record from the sys_user table, just remove the associated roles. Example, removing ITIL. I know I could have a scheduled job, with a script. I am not a developer so any assistance would be appreciated. I was trying t...
I have one requirement , when we hit the enter button in global search , record should be openHow to edit global search
Could someone please help me to create a report where I need to get a value that how many times a particular incident priority got changed.