display RITM instead of REQ on Service Portal header menu with details

I am needing to display RITM's in my_requests page on the portal instead of REQ however I also required more information as well e.g. short_description (from the variable)

Create a change for all computers - which CI to select ?

Since there are many computers in CMDB, if a change is created that would impact all computers, which CI should be selected ?  Each CI is a unqiue computer.

How to send SMS in ServiceNow

Hello, I need to send the SMS by firing an event in the Business rule when I promote normal incidents to major incidents(SMS sent to major incident manager). Is it possible in service now? If yes Can anyone please help me with the process?   Thanks a...

How to add more fields in knowledge article content widget

Can someone please explain How to add more fields in knowledge article content widget without cloning the widget . I am trying to add more field same As shown below next to rating 

incident resolve

MI Workbench Comms - can replies be added to the Incident?

We use the workbench in an MI to email key stakeholders and make them aware of a Major Incident when logged. If one of those users replies to the email, sent via the Workbench, it does not update the MI. Is it possible to do so? 

Need a Catalogue Client Script To Make a Mandatory Single Text field To Read Only based on Condition

Need a Catalogue Client Script To Make a Mandatory Single Text field To Read Only based on Condition (True or False on a Check Box selection)

AV Equipment in Asset Management

Hi all, We have a requirement to track life cycle of all "AV(audio/video) Equipment" in ServiceNow Asset Management. And when i check there are no classes for these type of equipment. Can you let me know how did you implement your tracking your AV eq...

Query Business Rule Restricting Flow designer

Hi Team, We have created a Query business rule to showcase the assigned RITMs to certain Group members only. We are creating RITM using the flow designer and we are assigning the RITM to a group which we have already mentioned in the query business r...

Filter users based on location

Hi Team, Can anyone help me with the script on how to filter users based on the location selected. I have 2 fields one is location and other is user, if I select location I need to populate user based on the location selected. Thanks

Why does the dropdown variable doesn't work on mobile app

Hi everyone! I have a custom variable on my record producer that works perfectly on desktop. The thing is that variable doesn't work on my mobile app. The variable is type "custom" with a widget associated with it.The widget has the following code:HT...

How can I determine if the email ID is present in the group member record?

I have a requirement involving two variables: "Email ID" and "Type of Access." The "Type of Access" variable is a reference field linked to the group table.Here's the scenario: When a user enters their email ID and selects a type of access, the syste...

External vendor accounts and access storage

Looking for suggestions....  We are currently licensed for ITSM and Project Management. I have been asked to research if ServiceNow is capable of storing external vendor account details and access.   From time to time, we are requested to provide aud...