Resolved! Please suggest me the next certification
I have completed CSA/ CAD and CIS- ITSM and ITIL V 4 are in my piepline...Can anyone suggest what else certifications I should go for. I am working as Techno- Functional Manager in ITSM Track.
Forum Posts
Resolved! Show a message when selecting planned start date of a change
Hello AllI need to get a message to appear when users want to create a change which is less than 7 days in time. So the idea is, when the user select a planned start date that is <7 days, a message would appear in the SOW Change form stating that '' ...
Showing Error while ATF Testing
Hi Team, while working with ATF testing I am facing the issue in the 2nd step which is ' Open the form' form is incident, following error is showing :- This step failed because the client error 'SyntaxError: "undefined" is not valid JSON' was detecte...
Not Available Members in the list of On-Call shift
Hi all,I have successfully configured:Group TemplateEscalation Policy TemplateContact Preference TemplateOnCall Group Preferences However, I am unable to assign a member to a shift due to an empty list of available members. Any idea? Thanks!
Pagination loop scripting for the rest message to retrieve all the data.
I completed the integration with Tenable, and the issue I am experiencing is pagination. So the scenario is that it has a limit of 300 records, so the first call sends 300 records, but we need to do a loop to return all of them.In this case, I'll exp...
Open form view of a catlog item in portal
HiWhen i searched any catlog item or record producer and open it, It will open the item form view (sc_cat_item) record. how to fix it @Allen Andreas @Pradeep Sharma @Sandeep Dutta @Anurag Tripathi @Mark Roethof
End user needs access to sc_req_item and sc_task records
One of our end user wants to see records of sc_req_item and sc_task tables. We have one catalog which contains one RITM and that RITM contains multiple tasks. Each task gets assigned to particular assignment group. Next task gets open only if previou...
Survey link on notification
Hello Team, I try to provide survey link on to the resolved notification (Both RITM and Incident), I have created below mail script but it's not working. could you please help. var link = new AssessmentUtils().getAssessmentInstanceURL("current.sys_id...
SOAP outbound using X.509 SSL Client Certificate authentication
Hello All,I need to setup a two way integration with SAP GRC.1st use case i am creating a ticket in sap using soap outbound but i need to use (SSL Client Certificate authentication.)_Mutual authentication.I am new for this do you have any idea how to...
Resolved! All instances are down & ServiceNow Support is down - who to call?
All instances are down & ServiceNow Support is down - who to call?
Unable to access Catalog Builder
We just upgraded to Rome on our DEV instance and I went to try and use Catalog Builder to edit an existing catalog item (add variables) and it's coming back saying I am not authorized! I have the admin role and there is no longer a need to elevate ro...
Looking for documentation on ServiceNow integration for Change Management SAM
Hello all, I am looking for the documentation on the impact of tables and ACLs of this integration:https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management/concept/change-mgmt-integ-wth-SAM.html Anyon...
Resolved! Flow Designer Error when updating running workflow.
I created a workflow in Flow that runs when a new request item has been created. I had an email action within the flow that needed some wording to be updated but now existing flows associated with a RITM show an error message "Asset not found". Is ...
SLA Definitions
Hi , I have a requirement to create sla definitions. Requirement :1 . For "testing" catalog item , there is a variable called category. Based on the category sla will be created. It means different sla durations for different categories. When catego...
UI Action Button to Open URL in Dialog window
Hi experts, I need your help, I want to add a UI Action button on the Incident form that, when clicked, will open a URL in a dialog window on the same form. How can I achieve this?