How to find non active ITIL users

[hemant10]

Hi,

In order to better manage the ITIL licenses, I need to find those ITIL users who have not performed any activity in the system.

Is there an easy way to find this?

[shloke04]

in order to check whether the ITIL user has updated anything or not in Service Now irrespective of Login you can navigate to the Customer Update table(sys_update_xml) to check for updates made by User.

Type "sys_update_xml.list" in the Application Navigator Search and check on the same.

Below link may be useful:

Customer update records

Customer updates table

Hope this helps. Mark the answer as correct/helpful based on impact.

Regards,

Shloke