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Resolved! Error: Syntax Error or Access Rule Violation detected by database (Unknown column 'sys_package8.sys_tags' in 'field list')

      Hi all, still learning Servicenow.   I am getting the following error message when trying to open the Applications table: Syntax Error or Access Rule Violation detected by database (Unknown column 'sys_package8.sys_tags' in 'field list')I was ...

robbing by Mega Contributor
  • 14323 Views
  • 8 replies
  • 1 helpfuls

Resolved! Add image to Send Email action in workflow

I have a flow with concludes with the Send an Email action. I'd like to include an image as part of the signature in the email but there doesn't appear to be a simple solution to include one.  What's the optimal way to achieve this?

MBarrott by Mega Sage
  • 510 Views
  • 1 replies
  • 1 helpfuls

Hide widget on service portal based on RITM stage

Hi All,   I have a requirement to hide widget based on RITM stage in service portal.  I have server script as below Server script (function() { // Get table & sys_id data.table = input.table || $sp.getParameter("table"); data.sys_id = input.sys_id |...

Resolved! Get display value from workflow data pill

Is there a simple solution to getting the display value from a data pill rather than the sys_id? I'm sending an email via a workflow and would like to show the actual names of the users select in a members list rather than their sys_ids. 

MBarrott by Mega Sage
  • 648 Views
  • 3 replies
  • 1 helpfuls

Standard Change created as Normal Change

Hi, On a customer's instance I have 5 standard change templates that are being created as normal changes.They used to work, but not anymore. I dont know why - but I think it could be related to an instance version upgrade, which was implemented recen...

lars7 by Tera Guru
  • 1605 Views
  • 16 replies
  • 0 helpfuls

Dashboard data is wrong using PA reports

Hi Community, I have a dashboard which contains reports or widgets related to PA. For few of the reports, data is showing wrong count on the widget but when i open it on the analytics hub and click on show records, i see the count is correct there bu...

Resolved! Referance field returns sys id need display name

I have a Record Producer for requesting the creation of a new employee (on boarding).   The Record Producer fires a workflow to create tasks associated with the process.   Information from the Record Producer is passed to the tasks via script (

stuartsisk by Kilo Explorer
  • 7225 Views
  • 7 replies
  • 1 helpfuls