Teams integration breakfix
Hello All, In our current organization we have implemented a Teams integration. Where are getting an error message as 404 while authenticating. Where as Oauth token is valid while validating it.
Forum Posts
How to hide a catalog from native UI and make it visible only from portal
We have a catalog which we need to show only on portal. It should not show on native UI. Do we have any recommended method of doing this?
Workspace options deactivation on Gloabl Search drop drown
Hi Everyone, I need to deactivate the following two option “CSM/FSM Configurable Workspace” and “Service Operations Workspace” from the global search drop down. Please refer the below screenshot for your reference. I reached out the ServiceNow suppor...
Error Message is not displaying when action is aborted.
Hi All,Please help me with below requirement:I have created one custom UI Action Button Add in related list of incident form.In which if i click on add button and if the incident which I have selected is major incident or if that incident is of highe...
Change Calendar View to include Blackout Schedule
Hi all, I am trying to create a Calendar View of upcoming change requests that can also include any blackout/maintenance windows, such as a Christmas Change Freeze. I have tried a variety of report table sources but cannot seemingly link the two by w...
How to ensure that the field is not affected by any client-side controls.
Hi everyone,I'm trying to prevent a field (specifically priority on a custom medication table) from being affected by client-side logic, such as UI Policies or Client Scripts.I've come across undocumented attributes like:ignore_control=trueclient_scr...
On click of "Check Conflicts" button, some Related list Impacted Service/CI record is being removed.
Hi All, I have an incident to check , why Impacted Service/CI record is being removed when "Check Conflicts" clicked on change request record. From change history i can see like "Mapped Application is removed" , when conflict was run. So I checked th...
Resolved! How to get the RITM variable from the REST API
Hi Team , Can anyone help to fetch the RITM variables from the (sc_item_option_mtom) table using get method API Name (get method https://p99uat.service-now.com/api/now/table/sc_item_option_mtom?number=RITM0041533 Using this method I am not getting t...
Resolved! Add a field to form view
I am trying to add a field (Operational Status) to the form view (just top of the Site ID field). But this simple job is giving me grief. As you can see below, it is telling me I am not on the correct scope to modify the form view - Now, I am not a ...
Rejecting/approving any Change approval request , the wf_activity is getting empty.
When I am Rejecting/approving any Change approval request , the wf_activity field is getting empty. can anyone explain/ know how it is configured for normal change ?
ServiceNow integration with Confluence
Hello All, I am using San Diego Patch 3 version of SNOW. We are also using our Virtual Agent to access knowledge management articles etc. We have Confluence in our company which has a huge knowledge Base. We wanted to do integrate ServiceNow and...
My registration is not updating
Hello everyone! I developed this br and the fields within the glide are updating, but the update of the "state" and "u_stage" fields of the current record are not updating. Can anyone tell me what the problem could be?(function executeRule(current, p...
Resolved! User Acccount
Hi everyone, I'm currently learning ServiceNow and had a quick question.In real-time projects, is it considered a valid use case to create a duplicate user record in a separate custom table once the user account is deactivated?The goal is to maintain...
Resolved! Set Flow Variable Script to Return TRUE if Master Image conditions are met for a computer
Hello, I am having some trouble figuring out why the following logic is returning TRUE when the following conditions exist: deviceModel = NotebookDNSDomain = "WORKGROUP"reqType = "Re-Install Computer"shared = "Personal Device" My expectation is to re...
Can this ITSM DemoHub narrative be on a non-GenAI instance? [Service Operations ITSM + ITOM Yok]
Hi, Yokohama instance, cleanly followed the process post-zBoot.Narrative name: Service Operations ITSM + ITOM (Yokohama)We have several instances but not all can be GenAI enabled and I would like to install an ITSM & ITOM focused narrative via DemoHu...
