Hi,I've a requirement as per below screenshot -The 'New' button should be hidden in KB Article tab when SME Group is empty.Users should only be able to submit Knowledge Articles if there is an associated SME Group exist. I see that above 'New" butto...
Hi, I am trying to play sound whenever new Incident raised for specific company or assigned to specific group. This sound will be played on support group members desktop at regular interval until the incident status moved to In progress status. Pleas...
I want to create an assignment group in which the members can only see the tickets assigned to the group.They shouldn't be able to see any other incidents or problems or tasks or changes in the instance.Please provide me the ACL or business rules or ...
Hello Everyone, Can someone assist me with the concept Foreign Record Insert. Please explain me with the Scenario when system will try to create the new record in foreign table if it's not available when it will skip/ignore this.
Hi We are seeing an issue with the email filter Ignore header and more specifically the condition X-ServiceNow-Generated:true. As I understand it this condition is created to stop e-mail loops from happeningen between different Servicenow instances w...
Is it possible to perform Automated Test Framework (ATF) in ServiceNow? As far as I know, OOTB Inbound Integration can only be tested via ATF. Any inputs or leads are welcomed... Thanks and regards,Alok Das
Hello Team, I have a requirement as below: there is a field called "Roles" which is drop down that has 4 options like ( itil, manager, snc, internal).Roles1st level apporval 2nd level approval3rd level approvalitilITSM groupService DeskTSL groupmana...
Hi,I've 2 existing catalog items for Add users in a group and Remove Users from a group. And corresponding 2 Flows are there.As per a new requirement I'm building a new Catalog item where I'm asking the end user to Add or Remove user from that group ...
Hi All, We have enabled the Now assist in AI Search which is active in the portal. We have observed the below behavior in AI search where Duplicate Navigation Tab appears upon searching anything (see the snippet below) and the links generated through...
I want to gain more knowledge of ITSM, so I would like to take accreditation courses. Could you suggest some accredited courses related to ITSM, excluding 'Now Assist for ITSM' and Process Mining?
Hello, I have a requirement to make certain variables only be visible on SCTasks when coming from an order guide and not be visible when submitted from the standalone catalog item. I tried making sure cascade variables was set to true and marking gl...
HI, Getting the below error in update set logs after committing the update set in production. Didn't get this error while deployed in Test env. Log : Cannot invoke "com.glide.db.PrimaryKey.addQuery(com.glide.db.meta.Query, String)" because "this.fPr...
I'm working on a catalog item that has two variables1. User -> Reference to sys_user table2. Manager -> Select Box The requirement is when a user is selected then Managers select Box should be populated with the Manager(s) of that user.Some Users may...
Hello Everyone, I have one RITM and having one approval ,it have sent to requested for user Manager. He was already approved and approved related notification mail sent to approver. But approval is in still requested state under RITM .Same cat...
Requirement: After approver Rejects, I want the workflow to wait up to 7 days for any journal comments on that RITM. If a comment appears within 7 days → immediately go back to Approval. If no comment in 7 days → mark ticket as Closed Incomplete. Cur...
