Approval to be created in one domain
I am working in domain separated instance.How to configure approvals in single domain on Sc_task table?
ITSM forum
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ServiceNow Basics – A Beginner Friendly Guide for ServiceNow Enthusiasts
I'm excited to share a quick and beginner-friendly PDF on ServiceNow Basics for anyone starting their ServiceNow journey or looking for a refresher. This PDF is based on practical knowledge and experience, crafted to make complex topics easy to under...
Flow Designer: Ask for Approval activity getting stuck
Hi Experts, Need your help, We have a flow designer created by another developer before me that has activity Ask for approval, now when the approval is updated to No Longer Required, the approval is not moving to the next activity, it gets stuck on W...
Service Availability off an Offering for different Customers
I have a requirement to see if we can monitor the Availability of a Service for individual customers. So we might have a Service Offering "Offering X" which has a commitment of 9-5 Mon-Fri. It is used by 2 customers. An outage occurs for the offering...
Resolved! Include Reference Qualifier script in Script include and call it in Reference Qualifier override
I have just copied the filter conditions of a Service table in reference qualifier, now i need to include it in script include and then call it in Reference qualifier override, please suggest.What will be possible script include?
ITSM Simulator - Insufficient Lead Time not Validated
Hello all,I'm doing the simulator for CIS - ITSM and i'm stuck with this task: Change requests without sufficient lead time pose a greater risk to the environment and should be documented as such. Risk calculations should consider required lead times...
Resolved! Another Inbound action is triggering
I have made an Inbound action on incident table. When I am triggering that Inbound action another incident is created. How to resolve this?
Resolved! How to include overall query (filter condition) of reference qualifier in script include and then ca
How to include overall query (filter condition) of reference qualifier in script include and then call it in Reference Qualifier override
Request, RITM, catalog task should be only visible for one particular group.
Hi Experts, Good Day! I am trying to make the whole request and Ritm should be only visible to one group. I have tried the can view in related and its working but the issue is the record for that particular catalog item wh...
Resolved! How to limit add step in multi row variable set
I want to set limit in my catalog, on multi row variable set.please provide me solution to restrict limit.
Scriptable Order Guide - The order guide resulted in no items being selected for order
Hi Community, I have an After Insert Business Rule on the User table which needs to automatically submit an order guide along with a catalog item in its Rule Base. I referred this article and wrote the below script: (function executeRule(current, pre...
Need information about sys_flow_value(Flow Runtime Values 2s) table
Hello Team, As part of health check i got to know that error logged on sys_flow_value table. Error: It is showing as unique violation on sys_flow_value table for field primary in some logs it is showing for context key.FAILED TRYING TO EXECUTE ON CON...
I want to copy the attachments from catalog form to incident
Hello, I am trying the scenario that whenever the attachment is attached on the catalog form and the user has selected incident in the dropdown option in one of the fields in catalog form, then I will check from attachment table which is the latest a...
Need to add servicenow internal user as authentication to scripted api we have shared to Jira
Hi Team, We have developed scripted rest api to receive updates from Jira. Is there any way we can add servicenow internal account as authentication to that webhook configured in Jira side. ThanksPavani P
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