We're looking for an option that will allow users to view all articles in a KB bypassing existing article level Can Read Criteria, which is in place to restrict read access to just region-based articles.If a US based user searches for an article they...
1.Requirement : When a change request is created and sent for group approval (e.g., AXA Group, HSBC Group, Axis Group), if any group member rejects the request, the status should not be set to 'No Longer Required'. Instead, it should be updated to 'R...
I use the following script include to return only room options (u_university_rooms table) that match the selected building code ("u_bldgcode") var getRooms = Class.create(); getRooms.prototype = Object.extendsObject(AbstractAjaxProcessor, { initi...
I am trying to install the update plugin for Workflow studio. I am getting an error stating I have to install upgrades to the following plugins first: Playbook Experience ComponentsDiagram Builder However when I go to those plugins I get the message...
I have a catalog reference variable that I'm using as a form field for users to select an application from. The table itself is fairly small and I don't expect it to be bigger than a few hundred records in the long term. I would like users to have th...
Has anyone been successful in configuring the auto-engaging of on-call resources (including any additional parties specified in the trigger rules/escalation policies? For high-priority incidents, I need to engage on-call folks without the delay of hu...
Hi everyone I have created on public form there I have to put container between each variable but container split and end work well on portal view but not on the public form, please let me know whether we have any alternatives for this..
Good morningRequirement: Create a new Resolution SLA definition for RCA problem tasks with a breach time of 3.8 days. The "Task Type" should be 'Problem Task', and the "Type" should be 'Root Cause Analysis'. The SLA should be triggered when the task ...
Hello everyone! Can anyone tello me where to make changes on this label on Employee Center Taxonomy please? Thank You !
I need the Order Status to be visible for users who are accessing the form without logging in. How can this be configured?
Hi ServiceNow Community Developers,In flow designer in the Jira spoke I am trying to copy a Create issue action so that I can customize it for my requirements however when I do so I get the following error: "Bad Request. Maxlength exceeded in (2) Pr...
As an Admin - I need to adjust all open walk - up appointment! But the Windows start and Windows end is Read only!Any risk to update the Dictionary and uncheck read only? Or is there some other way for admin to update this field? Besides impersonate...
Good morning.An Incident was "Resolved" on 30-07-2025 20:27:09, and the State was later auto-changed to "Closed" on 06-08-2025 20:30:50But the "Closed" field is showing as "30-07-2025 20:27:07".How is this possible?The "Closed" field should have the ...
As an admin user I am able to add incident to problem record but when i am impersonating with other users few are unable to add closed and canceled incidents to problem record and few are able to add closed unable to add canceled incidents to a probl...
Apologies in advance if this a stupid question. I am currently creating some flows in flow designer and have been playing about with the Microsoft AD spoke - in particular regard to password resets. So using the generate random password and reset use...