How to find which inbound email action created the incident?

[Sruthi17]

Hello experts,

Could you please help find which inbound email action triggered to create a incident?

I can see the instance has a email received and I can see that email has a target incident created. But I want to find which inbound email action created the incident?

Could you please help me find the inbound email action that triggered to create a incident?

[Musab Rasheed]

Hello,

Open that email and under related list try to find something with 'Processed' that will be your Inbound action

Regards

[Sruthi17]

For some reason, the email log is empty

[Musab Rasheed]

Test that again, it has to capture email log