Hello, Apologies if this identical question has been asked before, I did some searching for a while before writing this but came up blank. We want to be able to add comments to an incident via the REST API from a third-party system we control. The th...
We have a goal of restricting a new drop-down list on the Incident form based on what is selected for the Assignment group. In my Personal Instance, I created a field of ‘Assignment Group Detail’ (type=string) with a number of choices. I modeled th...
I have a business requirement to impose performance targets on the approval/rejection of changes, to ensure that our approvers follow the timing of our CAB process. We have several groups sent separate technical approvals at the same time (applicatio...
Hi All, Can anyone advise why the Chat notification sound would not work? It is not related to hardware etc as this has been checked. I have checked everything I can think of in service now but can't get the notification to sound. This does not wor...
Hi all, I am experiencing the issue listed here: https://hi.service-now.com/kb_view.do?sysparm_article=KB0687119 I have a dev and a prod instance. I need to know what, if any, repercussions there may be if I follow the instructions in the KB ar...
Hi all,We are moving to a new instance (re-implementing the whole system) and need to migrate a bulk of tickets. So far we did XML import-export from lists since it preserves sys_id, original dates, work notes, and attachments. However, there are man...
Hello Experts, I am in urgent need to increase the default character limit of Question Field for Single Line Text and CheckBox Type variable used in Catalog Items. Screenshot for reference - I have tried increasing the limit by changing the Column L...
Hi, I have to make the parent and child form read only when status is closed in process list using ACL. I know how to make readonly through client script but requirement is to use ACL.
we have a requirement to apply ui policy action when the respective ui policy should work only on new form not on existing form.
We would like the ability to print out asset receiving forms to send to our vendors. These forms would have data from the system, mostly in the form of text fields and the like, but they would also have barcodes. These would simply be a representatio...
Hi I am making REST API call on a table with fields A, B and C. Please let me know how can I append the query in URL not to bring rows when field A is Null? Thanks in advance.https://xxx.service-now.com/api/ .... TABLE_NAME?.... &sysparm_fields...
Hi All, Need some advice on the following:I have a variable named "Groups" in my Catalog Item, i am trying to populate the list of groups that a portal requestor belongs to into the variable when the requestor is submitting a new request. (He/She can...
please help me
Hi there, I am trying to write a simple script within the workflow to fetch the current change id within the normal change workflow, i found out its not really working. var gr = new GlideRecord("change_request");gr.addQuery('number',current.sys_id);g...
Hello Experts I'm having a tough time populating a set of values to a glidelist based on a different field. I have two different Glide Lists(Business service and Service Offerings). Each Service Offering will have a Business Service as a parent which...
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