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How create ATF tests for mobile pages

Create ATF test to implement below steps:Verify below pages on mobile url (https://AAAA.service-now.com/$m.do#/home):1. Favorites2. Field Service3. Home Page Note: If suitable steps are not found in ATF, need to be created using step "Run Server side...

Nag9 by Tera Expert
  • 1456 Views
  • 1 replies
  • 0 helpfuls

Response SLA not getting attached to Incident.

Hi All, I have a requirement where I need to attach my Response SLA to incidents when State = 'New' or State = 'In Progress'. Below is my SLA definition:        However, it is not getting attached as expected. Can anyone please help me on this. Thank...

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Cell Edit

Hi All  Does cell Edit mean? What is the use of it? Thanks!

Amit Dalal by Kilo Contributor
  • 3524 Views
  • 4 replies
  • 3 helpfuls

Resolved! Change task able to edit only assignment group and change manager

Hi All,   i have a requirement like in the change task  all the fields should be editable by only the change manager and assignment group members(i mean CTask assignment group only).   How can i acheive this, if we need to write on load client script...

chinna by Mega Guru
  • 3314 Views
  • 13 replies
  • 2 helpfuls

Resolved! How to restrict DATE field range upto 12 months from Current Date

Hi   this script is working in ITIL view, not working in Portal Onchange: expiry    UI type:All var date=new Date(getDateFromFormat(g_form.getValue('expiry'), g_user_date_format));var future_date=new Date(new Date().getTime() + 60*24*365*60000);if(da...

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chanikya by Mega Sage
  • 5971 Views
  • 11 replies
  • 3 helpfuls

Forms: Users able to submit form with blank mandatory fields

We have come across several instances in various applications where users were able to submit records without filling in mandatory fields. All tests which have been performed show the forms as working per design. The users themselves have no recollec...

adrian_v by Kilo Explorer
  • 6996 Views
  • 17 replies
  • 1 helpfuls

Customising Resolution Shaper (timeline) to incident table

Hi guys I want to use "resolution Shaper (timeline)" on the incident form. There is a really small docs about that: https://docs.servicenow.com/bundle/kingston-customer-service-management/page/product/customer-service-management/task/use-case-timeli...

priisholm by Mega Expert
  • 2224 Views
  • 1 replies
  • 1 helpfuls

Resolved! Running time of Fix script

I am going to run a Fix script to rename all attachments file name (lakhs of records). I would like to know how long it takes approximately? any running limit for fix script?  Because I was trying to get the count of qualified records but that itself...

harish8688 by Tera Contributor
  • 2966 Views
  • 4 replies
  • 0 helpfuls

How do I get my Survey comments on my report?

I have used this link to guide me through building a report to view survey results.  https://community.servicenow.com/community?id=community_blog&sys_id=ee1e626ddbd0dbc01dcaf3231f961923 The part I can't figure out is how to pull the info from the tex...

Tara5 by Kilo Contributor
  • 2233 Views
  • 1 replies
  • 0 helpfuls

Resolved! task_editor role? Can anyone shed some light on this?

Please explain (in layman’s terms) what the following roles are and what they allow: Task_editor    I’ve found that the role can “edit protected task fields”, but no further data.  What fields on task are protected?  

Resolved! Can I add a Related List to a sys_popup view?

I have a request to add a Related List to a Reference popup. When a user is looking at a form where there is a User Reference field, when they click the info button to see a popup of that record they want to display a Related List of the groups that ...

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Eric Manning by Tera Contributor
  • 3770 Views
  • 6 replies
  • 3 helpfuls