How to stop email notification for a catalog item when RITM is closed complete notifications is triggering from sc_req table notification?

sai190
Tera Contributor

‎08-09-2022 08:02 AM

Hi 

Can anyone help me with the solution of ' stopping an email for a catalog item' when the RITM is closed, notification is getting triggered from sc_ req table, iam not able to select the name of the catalog item in the conditions? Can anyone help me with the solution please?

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Musab Rasheed
Tera Sage

‎08-09-2022 08:11 AM

Hello,

You got to do dot walking on Request item field to check for Catalog item name. It's simple

Regards

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Regards,
Musab
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sai190
Tera Contributor
In response to Musab Rasheed

‎08-09-2022 08:14 AM

can i know which i can select the condition here? i want to exempt the catalog item for going email?

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Musab Rasheed
Tera Sage
In response to sai190

‎08-09-2022 08:15 AM

Add like this

find_real_file.png

It will trigger only if RITM is active and also Catalog item is not particular

 

Please hit like and mark my response as correct if that helps
Regards,
Musab
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sai190
Tera Contributor
In response to Musab Rasheed

‎08-09-2022 08:18 AM

This notification is trigeering on sc_req table, not on sc_req_item table for selecting catalog item

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