How to stop email notification for a catalog item when RITM is closed complete notifications is triggering from sc_req table notification?

sai190
Tera Contributor

‎08-09-2022 08:02 AM

Hi 

Can anyone help me with the solution of ' stopping an email for a catalog item' when the RITM is closed, notification is getting triggered from sc_ req table, iam not able to select the name of the catalog item in the conditions? Can anyone help me with the solution please?

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Musab Rasheed
Tera Sage

‎08-09-2022 08:11 AM

Hello,

You got to do dot walking on Request item field to check for Catalog item name. It's simple

Regards

Please hit like and mark my response as correct if that helps
Regards,
Musab
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sai190
Tera Contributor
In response to Musab Rasheed

‎08-09-2022 08:14 AM

can i know which i can select the condition here? i want to exempt the catalog item for going email?

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Musab Rasheed
Tera Sage
In response to sai190

‎08-09-2022 08:15 AM

Add like this

find_real_file.png

It will trigger only if RITM is active and also Catalog item is not particular

 

Please hit like and mark my response as correct if that helps
Regards,
Musab
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sai190
Tera Contributor
In response to Musab Rasheed

‎08-09-2022 08:18 AM

This notification is trigeering on sc_req table, not on sc_req_item table for selecting catalog item

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