How to fix delivery time issue in catalog item

Sironi · ‎10-01-2020

Hi,

Please some one help me on below issue

i updated delivery time in catalog item, but it is not showing while ordering.

SanjivMeher · ‎10-02-2020

If there is an execution plan or workflow associated to it, it will use delivery time from there. Please mark my answer correct if it worked for you

Please mark this response as correct or helpful if it assisted you with your question.

Ankur Bawiskar · ‎10-01-2020

Hi Sironi,

delivery time is shown based on the workflow you attach

It is controlled via the workflow properties. Check the Schedule tab, the Expected time field.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Sironi · ‎10-01-2020

i didn't linked workflow for this catalog item. can't we show Delivery time without workflow?

any suggestions can you please provide.

SanjivMeher · ‎10-01-2020

Do you have a workflow linked to it with a delivery time set

Please mark this response as correct or helpful if it assisted you with your question.

Sironi · ‎10-01-2020

i didn't linked workflow for this catalog item.