How to get all custom configurations of a SN product

[Community Alums]

Hello guys
I want to get all custom configurations linked to the ITMS product, like for the incident table or problems and other. I can retrieve from a table give for example the incident script client but I can't find a way to retrieve at the same time.
I ask for your help and guidance

Thanks

[Johns Marokky]

Hi @Community Alums ,

I think you can request the health Scan from ServiceNow. It gives more information about the instance's health.

Please find the attached document. it might be helpful.

Additionally there is an OOTB report for the incident Table you can also go through that. The report Name is "Application Changes (Incident)".

Please refer to the below docs for more details: https://docs.servicenow.com/bundle/rome-application-development/page/build/system-update-sets/task/t_ReportOnUpdates.html

Mark Helpful if it helps in solving your query.

Regards,

Johns

[Tony Chatfield1]

Hi, extracting all custom configurations from an instance (even for 1 table) is not a simple task as there are so many separate objects than can be customized and even with raw data you still need to assess for context - for Incident you might also need to assess customizations to task as incident will directly inherit some task customization.

What is it exactly that you are trying to assess\evaluate?

[Community Alums]

Hello @Tony Chatfield1 

I want to delete all custom configurations and return to the OOTB servicenow version of the ITSM application

[Tony Chatfield1]

Hi, doing this properly IE without impacting BAU operations or losing any data will require that you review\address each customization separately.
As @Johns Marokky suggested you could start with a health scan and work through the report.