How to get Approver name in to knowledge notification?

[Ramu6]

Hi All,

Actually we have one knowledge reject notification on the knowledge table , i want to get the approver person name who is rejected the article in the knowledge notification, so for that i have created one email script it shows as  "undefined'.

Email script;

var approvedUser;

    var approval = new GlideRecord("sysapproval_approver");

    approval.addQuery("document_id",current.sys_id);

    approval.addQuery("state","rejected");

    approval.query();

    if (approval.next()) {

        approvedUser    = approval.approver.first_name;

    }

    var emailContent = {};

    emailContent.templateContent =

    "<b>Author </b>: "+approvedUser+"<br/>" +

    "<br/>" +

    template.print(emailContent.templateContent);

Please help to achieve this

Thanks

Ramu

[Danish Bhairag2]

Hi @Ramu6 ,

If the notification is already created on approval table then u don't need to write a email script for that. In the notification body itself u can select that field from the right hand side by expanding it. Please refer the screenshot attached.

Thanks,

Danish

[Danish Bhairag2]

Hi @Ramu6 ,

On the other hand if u wish to go with email script try checking with below code

var approvedUser;

    var approval = new GlideRecord("sysapproval_approver");

    approval.addQuery("document_id",current.sys_id);

    approval.addQuery("state","rejected");

    approval.query();

    if (approval.next()) {

        approvedUser = approval.approver.getDisplayValue();

    }

    var emailContent = {};

    emailContent.templateContent =

    "<b>Author </b>: "+approvedUser+"<br/>" +

    "<br/>" +

    template.print(emailContent.templateContent);

[Ramu6]

@Danish Bhairag2 

Actually the notification was on the knowledge table , because of that i have written email script, i have tried above but still it prints "undefined"