How to get approvers name on SCT task and also Short and Detailed description on REQ.

[Ritu2]

Hi all, 
I have created below workflow for a Catalogue task .

one variable only - requested for
After submitting the Req from Portal- a REQ is generated - which creates RITM 
RITM need line manager approval - and then approval from security team.
Once everything is approved a SCT task is created and assigned to Security team.

Currently I can see the approver info on the RITM form only , is there any way I can see that info on SCT task as well.

Also Where should I define Short and Detailed description for the REQ , currently it is empty and I want it to same as SCT task/service catalogue.

[Ankur Bawiskar]

Hi,

You cannot see the Approver details directly on SC Task form.

You will have to create defined relationship between SC Task and Approval table and then Add it as related list on SC Task form

you can have the script to update the Short description and Detailed description of REQ in the catalog task activity advanced section

var req = new GlideRecord('sc_request');

req.get(current.request);

req.short_description = ''; // your short description you want to give

req.description = ''; // your description you want to give

req.update();

Regards
Ankur

[Ankur Bawiskar · Accepted solution]

Hi Ritu,

Steps on how to show Approvers related list on SC Task form

1) Left nav type relationships

2) Create new

3) Give some name

4) Applies to Table - sc_task

5) Queries from Table - sysapproval_approver

5) then use this script

(function refineQuery(current, parent) {

    // Add your code here, such as current.addQuery(field, value);
    
    current.addQuery('sysapproval', parent.request_item);

})(current, parent);

6) then save

7) now go on Catatog Task form

😎 Configure related lists

9) search this and add and save

Output:

RITM Approval:

Catalog Task Approval: Showing the same details on SC Task Form

Regards
Ankur

[Ankur Bawiskar]

@Ritu 

Hope you are doing good.

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Thanks!
Ankur