Hello, I'm studying servicenow platform and will pass the CSA in the near future. I have some exercises related to an incident management application, I couldnt find how to configure some requirements , i will put few of them if you could advise, 7-A...
We want to be able to link an Incident to a problem from the problem ticket or the incident ticket. I've been working linking an existing incident to a problem from the problem. There wasn't an Add or Edit button and I was able to use action assign...
I have created a dynamic report on sysID by calling a client callable script include. The report has data if logged in user is admin user. If non admin users opens the report the report data is empty. Kindly let me know how to resolve this issue
Where can we see the notification triggered through Workflow ? I can find the other emails but not the one I am triggering though workflow ..Where should i check it
I am using the below Business rule to forward any email received in Servicenow on a closed incident to itsupport@itisupport.com (function executeRule(current, previous /*null when async*/ ) { var sysid = current.instance; //geting sys id of inc...
We have a flow that has been created by a consultant to manage chases for On Hold tickets. This doesn't work properly unless I amend the Run Trigger to "For every update". I am looking to get an understanding of how this could affect Instance perform...
Hi All, I need help in figuring out why few values in list view is showing empty but when I right click on the empty and give show matching, it is showing me sys ID in the filter and filters only 1 record. In my certificate task table I have a field ...
I have a variable 'Comments' in a catalog item. But I want to limit the characters a user can input. How can I achieve it? 'Comments' is already a Single Text Line type, but I need to limit the characters further more. Please help!
Hi All, This is not at all related to change/problem management but I am posting the query under change/problem management since I didn't know what module the customized applications come under. We have a customized application called 'Employee Trans...
I can't find the record for the [incident_task] notification settings in the notification's table. Is there an incident task notification setting in OOB?
Hi, I have a requirement where I have to assign certain roles to current logged in user when he is on certain form and remove that role when leaves that form in runtime. Can anyone please help me with the logic using a business Rule. Thanks in advanc...
I want to set the additional comments through schedule job.I am able to display the data on the journal table not on requested form.
Hi,I cannot see my Categories in Standard Change Catalog. OOTB has Network Standard Changes and Server Standard Changes in related categories section(Screenshot: OOTB). I have similar "IT service Management" category created but cannot see in my rela...
Some of our ITIL users does not have tooltip on the field label. When googled, we realised it's because Accessibility is not enabled and then "Show Tooltips on forms" is not enabled. Is there any setting we can turn this on by default for all users?...
I did a simulation and this question came up, but even reading about Catalog Item, I still don't understanding what would be the best answer to this question. I believe it's option D. But I'd like to be sure."Two departments (HR Onboarding and Facili...
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