Hi All, Can any one tell me what is actual use of Accept Risk Button in problem form and when it is required. and also suggest me any relevant and easy to understand document for complete out of box problem management and change management for freshe...
I have a catalog item with a list collector that gathers multiple users. When that variable comes through on the ritm/task, it's just a list of names. What is desired is for their user_name to also appear. However, I don't want a separate field on th...
All, Like most of you, our portal has several record producers that generate incident tickets around typical issues such as login issues, hardware break/fix, and software faults. Also, like most of you, the record producers have a few lines of scri...
Hi All,We have one catalog variable type (select box). available choices are yes/nodefault value is empty.we are trying for particular condition , field value should be set to "No" and read only on requested item label.so we are using on load client ...
I'm working on our Service Portal and have a custom widget that I'm trying to add snc_internal and snc_external roles to. However, I just noticed that those roles no longer exist in any of our instances as an option and the weird thing is I have many...
I've created a new hire order guide with the several variables I'd like to share across all included catalog items. Common info I'd like to have on all catalog tasks: Supervisor/First Name/Last Name/Shift/Title/Department/EmployeeID Catalog items: ...
As an admin, i create a survey for a department, but I want that department admin to view results of the survey that was created for that particular department. I have checked with HI but they said this needs to be logged as an enhancement. This will...
Any one can explain "Auto assessment business rule" functionality and what that sys id indicates?
Hi All, We have an requirement from our team to create records in custom table. Vendors would like to create tickets in SNOW who do not have access to the portal, hence we proposed creation of records through email. However they would like to attachm...
I am looking to add a State field to a field - I have the City and Zip field as these are just strings but I was hoping to use a choice based field for the State or Province. Is there a table in ServiceNow where this is kept or do you have a reso...
Hi, How can i get the location of the login user with getUser and get the location? Can it be simple to add to a condition script? I need the condition like, if get user location is Peru Thanks in advance, Joao.
Hi All, I have requirement to customize the widget "Standard Ticket Header". I have to insert state and impact field in between caller and urgent in the above picture. Please helps where it needs to be done. Thanks in advance, Thanks, Vinu
Hi All, I wanna display a popup modal with reference field ,on change of value in choice field. When I select 'A' or 'C' option from choice drop down. I wanna display a popup dialog modal with reference field to location table. Thanks in advance
I'd like to let some IT folks to use the "Database View" to create reports which refer multiple tables.I'm not sure how I should grant ACL to them.Is there any simple and easy way to do it?
Hi All, I see records in 'task_group' form for some change requests. In this form i see task number and group field. Can anyone please tell me how records are created in this form when a change is submitted. ...