I have a general question about designing the service catalog. I'm sure this is very different depending on the organization, but I'm wondering if anyone has any advice about how to structure large catalogs. We have a lot of different service provid...
Hey! So I came across a thing called Approval Engines in System properties. To solve a related issue regarding Flows, I'm considering to turn it off for sc_Req_item table. However, we also have A LOT of traditional flows. If this is turned off (I un...
Hi all, I unknowingly set "ignore cache" checkbox is set to true for two "system properties", these values are static and not going to change. Would this give any impact, shall I continue without correcting it or need to be corrected. Thank you in ad...
I am asking this question in a very basic way, please answer it in simple terms. I received an enhancement to remove an approval requirement from a form in the service catalog. I assume I should open the workflow and make the change there. I have ...
Hi all, First of all, great forum!! I love the content posted here, its sparked a lot of ideas for me, so thank you Secondly, i am using SN OTB, i want to make the assigned to lookup display only the members of the assignment group selected. I am a ...
Hi, I have added one new date field "Estimated Delivery" to one of our RITM Catalog, now I would like to display the same field in Service Portal of the end user so that they can view the value updated in this field. Currently our Service portal is d...
Hello , Is there a working solution to autoclose incidents after 5 business days excluding weekends and holidays? I have searched other community topics but any of them not working The best solution is to created a scheduled job fired daily and check...
Hello Everyone, we are using data source to update our computer information , there is an custom field called last boot up which is updating correctly in the record but it is failing to get updated in the list view I had verified ACL's , BR's and Cl...
i am trying to add an interactive filter to a dashboard . i create a report on incident table with no filter, just basic. i create an interactive filter with choice type for the field category. i create it but when i add it to the dashboard , for any...
Dear Experts, I've implemented the CSAT for incident. The CSAT is triggering with the help of 'asmt_assessment_instance'. I've configured as when incident is Closed it should trigger the CSAT notification. The configuration is done in 'asmt_metric_ty...
I want to create the related list(Relationship) on change table as approval-attachment and it should shows the attachments attached while approving and rejecting the change request.
I understand that we have Change Models in ServiceNow. And Change Models can define what states we want and what transitions we want between them. However the documentation for adding a state given here: https://docs.servicenow.com/bundle/rome-it-se...
Hi All, When customers clicks "On Call Schedules" a list of all on-call schedules is displayed. When "Roster and Escalation details" Link in click for roster, you get this window:- Is it possible to add other Details for the person on-call such as M...
Hello All, When opening the form based on the conditions I need to scroll to Particular section on the form. Can some one help how to achieve this.
Hi . . . Does ServiceNow allow to create incident tickets based on the email from an user whose account is not available in the instance. Thanks.. ...