Showing negative number
Hi Team, My Dashboard shows a negative number. Can you please help? unfortunately, After a refresh, it's showing the correct number.
Forum Posts
Resolved! Inbound Email Action - Create Incident: Email Incident being created without short description
Hi All, I found some incidents are being created without short description since user is not using subject line in email although short description is a mandatory field to create an incident. Could someone advise me where to look for the logic behin...
Need to help to populate cmdb ci storage server fields in hardware assest table
Hi All, I have a requirement that we have 3 fields in cmdb Ci storage server table. Those are primary contact , secondary contact and responsible manager fields. These three fields I need to populate on alm_hardware table. For this I have created 3 ...
How to hide Standard Change from interceptor window with role based?
We have enabled "Standard Model" from change management and its visible from interceptor page of change.Now I want to display this only for certain users or groups. How can I do this?
How to update a target field without coalesce in transform map
Hi I want to update an active field in target table if business area is XYZ, I tried the code below but it is inserting a new record instead of updating existing record var resGrp1 = new GlideRecord('restricted_groups');resGrp1.addQuery('group_id', ...
send survey after every 10 closed incident?
I need to send incident survey on repeated interval of 10 incident closure. I tried setting the trigger condition based on Number ends with 0, but that's not a concrete solution. Has anyone done this before?Help much appreciated, thanks !
Unable to parse inbound SOAP message using scripted SOAP webservice
We have built a scripted SOAP webservice to consume inbound SOAP calls from various vendors and create incidents in our instance. Each vendor have a different tool/application to connect our instance. We designed our webservice to consume a common pa...
Resolved! Find if the group has any active members using flow designer
Hi All, I have a requirement to find out any inactive members(users with profile active = false) and check if this group has any active member before we delete this member. I have a flow created to fetch the details on the inactive members in sys_use...
Resolved! How to use 'application/x-www-form-urlencoded' content-type "request format" for OOB REST APIs?
Hello Everyone, ServiceNow offers 3 type of Request/Response formats for OOB REST APIs: application/json, application/xml, text/xml. Without configuring any Scripted REST API, can we use 'application/x-www-form-urlencoded' content-type for "reque...
how to create / configure caller email field on incident table.
hello team, can you please help me on how can I create/configure a field on Incident table, which can pull caller's email id. tried with form layout but it is not showing in incident table columns. I don't want this field on Form level but, just want...
Resolved! I am unable to integrate source control i.e., fork the repository GitHub .!
Good evening.I hope you are doing well.!Question: Create an Application with a table extending Task, integrate the source control and create a branch with Application Properties and create a System property module to your application. Create a system...
How to automate the remediation of duplicate CI's?
Hi, Is there a way to automate the remediation of duplicate CI's? The reason I'm asking is that we have several thousands of de-duplication tasks, and it is simply not a viable option to manually do them one at a time. Any tips or recommendations...
Assigned to dependent on Assignment Group
Hi, My issue is that people are able to select all itil users when the assignment is not populated. However when the group is first selected the assigned to is filtered on those members. Question is, is it possible to not allow people to pick an assi...
Resolved! No Default POP3 Email Address
Hi, I am new to servicenow and I am trying to send from my gmail account to servicenow dev instance but it has no POP3 Account. So I manually configuring it. But in my configuration here is the error I just put Username: dev*****and my password t...
Resolved! itil role
Hi all,I have a doubt, I need to give access to sc_request,sc_req_item,sc_task tables to non-itil users, so i used sn_request_write,catalog,sn_request_comments_write roles to those users, when i cheked that these roles cover itil it is not, but frien...
