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Variable does not visible on RITM and TASK

Hello All,    I am facing issue regarding RITM and Catalog Task .When I submit my form on service portal so ,my variable does not visible on the RITM and TASK but some time visible and some time do not visible. I have checked variables  global as tru...

Mukul9 by • Tera Contributor
  • 1528 Views
  • 1 replies
  • 0 helpfuls

multiple languages for a field

hello experts, attached is a screenshot. i have to make the operational status to non-operational but the value is 2 and the label is in different languages. i want the english one only. gr.setValue('operational_status',2);//gr is the object on this ...

RC12 by • Tera Contributor
  • 759 Views
  • 1 replies
  • 0 helpfuls

Resolved! update records in the fastest way

hi all, i have a requirement where i have 20 lakh records. and of those 20 lakh records, i have to change to operational status field value to non-production. below is the code that i have written. can any1 suggest me a better way. var gr=new GlideRe...

RC12 by • Tera Contributor
  • 1862 Views
  • 6 replies
  • 3 helpfuls

Resolved! Making field mandatory for inbound integration

Hi, How can we make below fields mandatory for an inbound integration? Record should be created only if below fields have validate data, Please suggest. Mandatory Fields: 1. Display Name2. Full Name3. Source Identifier4. CI Source5. Status6. Critical...

Ankita9 by • Tera Contributor
  • 1092 Views
  • 5 replies
  • 3 helpfuls

Resolved! 95% and 100 % SLA - Best practice

Hi SNow folksI have a general question, about how you would proceed in the follwing situation:We have a customer, that has the following SLA needs. For example for a P1 issue, SLA could be as follows:95% in 4 hours100% in 8 hoursSo this means, that 9...

danrad by • Kilo Explorer
  • 11549 Views
  • 5 replies
  • 0 helpfuls

Create a View in servicenow

As a part of the ServiceNow activity I am trying to create a view in servicenow - Service catalog>requests. However it is giving me a message that view is not created. There is some issue with the scope I think!

Ekta Arora by • Kilo Contributor
  • 1412 Views
  • 5 replies
  • 1 helpfuls

Resolved! How to set location time zones automatically for cmn_location table?

Hello Experts, We have around 20,000 plus locations in location table. The value may get increased in future. Our client wants to have some mechanism to get implemented in the system through which system should automatically update the time zone base...

Ujjwala1 by • Tera Contributor
  • 1122 Views
  • 1 replies
  • 3 helpfuls

For web service access only account, after generating and saving the password the password needs reset fields automatically unchecked even before user changes password.

For web service access only account, when Iam trying to reset password, enabled password needs reset field and then saved it. But after saving the password the password needs reset fields automatically unchecked. Due to this not able to reset passwor...

pavithra2 by • Tera Contributor
  • 879 Views
  • 1 replies
  • 0 helpfuls

Resolved! Double dot walking is not working in catalog client script

I am stuck on one issue in catalog client script. I have one variable that referring table A, and in table A there is another reference filed that referring table B, so I want to Auto populate table B data in my other variable. I have wrote one catal...

Brijmohan by • Tera Contributor
  • 1467 Views
  • 4 replies
  • 3 helpfuls
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