Hi, I am in the process of attempting to either add color coding or some verbiage/text that says "Parent Ticket", in the'Parent Incident' fields, within the incident list view...if the ticket is a Parent. I've tried going to Field Styles and have tri...
Hi Guys Would this script work for a condition based on the last working day of the month? running monthly. function isLastWorkingDay(gdt) { var today = gdt.getDayOfWeekLocalTime(); var thisMonth = gdt.getMonthLocalTime(); switch (today) { // Sa...
Under Service Portal Any Item a search returns 0 results. then The Request form should be presented with the following text "Hmmm looks like we haven't got that item in our catalog. Please submit this form in the meantime" As of now we are getting a...
I want to create a section in Service Now Catalog. How can i create the section? like in the screenshot. Please help?
I am trying to create an Outage from change ticket. In the related list i have added Outages While clicking the new button and trying to create a record then the task number field is empty and the change request number is captured under embedd...
How do I cancel an incident from ServicePortal and how to change to Resoved without error? I don't see the option to cancel.Also, when I try to Resoved, I get an error. Please tell me the solution in as much detail as possible.
How to find the role of the caller in incident form from client side
function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } if (g_scratchpad.x == '5 year') { var answer = confirm(" are you sure to change long term holding "); ...
Hello, I was hoping to see if the NOW Community would share the example template layouts of their business and technical communications. I watched several videos of how to set up basic designs, but they don’t look good or are easy on the eyes, is the...
Hi Experts, We have a notification when a KB article gets a rating and comment through the service portal, and the notification is sent to one particular email address, which is not a group or user in ServiceNow. The notification is generated but not...
For sending approval to approvers I'm using this method : answer = [];answer.push('id1'); answer.push('id2'); in id1 & id2 i'm sending the sys ids of the approver. after executing this im receiving this error: "Illegal access to getter method getMe...
How would I limit a UI action to a certain group? We have a group in ServiceNow and want UI action tabs should be visible for these groups members only and below condition already in placed. Now want to add one more condition for limit the access to ...
The syntax --> target.city = source.u_city + "(" + source.u_state + ")"; works in run script of a transform map but when I try to run the same syntax through onBefore or onAfter it doesn't work. My question is, is the syntax a bit different in Trans...
We are looking to create a catalog item that we can use to create an RITM that then automatically assigns separate catalog tasks to every member of a specific assignment group. Then, the RITM does not close until all catalog tasks have been completed...
Hi all, in setting up roles for template gmgt (e.g Incident Templates), there are 3 roles I can find: However, we require an additional role which would be something like "template_editor_admin", which would allow a user to manage and edit all templ...
