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Using Templates to create new incidents

I understand how to create a new incident using a template:https://instance-name/incident.do?sysparm_template=template_name...but how do you dynamically update it with other fields, e.g., ^caller_id

Jeff59 by Tera Contributor
  • 2195 Views
  • 3 replies
  • 1 helpfuls

Resolved! Check if current date is in between two dates?

Hi, I have two new custom field in incident table called "Start date/time" and "End date time".I created one UI Page that comes when we click the UI Action button in incident form.I have only one message textbox field in UI Page with "Save" and "Canc...

RK41 by Tera Expert
  • 1423 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to get the data before separator.

Hello, How to get first word from the below data which is using the separator. ex: Name|email from this I need Name which before the separator |. Please help me on this one  Thanks!

Resolved! Make auto populated field read-only

Hi Community Folks, I have a catalog form with 10 reference fields(from sys_user), I am using a script include a client script to get value based on the selected users, Now if 5 fields have data then have to be read-only and 5 fields doesn't have dat...

REST API for user criteria validation -- catalog items

Dear members, Good Morning! I am working on integration where I am receiving user's 'sys_id' and catalog item's 'sys_id' in request body. The requirement is evaluate user criteria for the user against the item received in request body and return 'tru...

_navin9898 by Tera Expert
  • 1368 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to Restrict past date in Date field - Onchange client script

Hi, i have BR script , it is working fine , there is no problem with BR script, i would like to see this functionality in client script CLIENT SCRIPT -ONCHANGE  BR script:  how can i write it into Client Script var today= new GlideDateTime(); var pas...

chanikya by Tera Guru
  • 6536 Views
  • 21 replies
  • 0 helpfuls

User Input from Service portal

Hi Team,  I am looking for some help. What am i trying to do In service portal: Trying to find a way to Create a user input  What is user input: User will  provide an external ticket number (example JIRA, etc.) Click submit  Once submitted  backend w...

Mahesh Nair by Tera Contributor
  • 1502 Views
  • 4 replies
  • 3 helpfuls