Resolved! How to extract the order guide variables into description of the sctask?
There is a field on the order guide Hiring Manager I want this field in the description of the sctask. How to I set the description using the workflow?
Forum Posts
Resolved! Open Outlook email from Service catalog form
Hi All, I have a requirement wherein when user is submitting a Service Request, there is a variable named as 'Training Required' if user selects 'Yes' on SR form, it should open email window in outlook and will copy some details from SR form to outlo...
Resolved! How to hide a "Variable" on RITM and SCTASK form based on the user belongs to the group or not?
There is a variable called Billing rate on SCTASK and RITM. Need to show this field only to the users who belongs to "PPM Admin" group.
I am facing the issue Email ignored by 'Ignore header' filter in Email log.can you fix anyone.
I Received in Email log Received-Ignored Why coming Incoming Email Received Ignored.
Incident vs Work Order Differnces
Hi What are differences between incident and workorder ? Kindly let me know Thanks M Lohith Datta
How to Send ServiceNow Logs to External System for Ease of Searching and Analysis?
I have a requirement as shown in below screen shot, can any one let me know how to do it?
Resolved! I want to update affected_ci in the realted list of RITM table to get updated as per catalog variables && configuration item field on RITM form.
Hello SNC, I am trying to update affected_ci in the related list of RITM table to get updated as per catalog variables >> server. configuration item field on RITM form takes the value from variable by simple onLoad script but setting up affected_ci i...
Resolved! New state values are not coming. Please help me on this.
Hi all, Please help me on this. I have one custom table which is extended from the task table, in my custom table state is there which is coming from Task table. I need to display new state values for this. For this, I went to dictionary entry of sta...
want to populate Configuration item based on Business Service
HI All , Need help I want to populate Configuration item based Business Service We have a field named Business Service (u_business_service), and the Configuration Item field. When the business service is set to x, the configuration item field shou...
Can anyone help me with Inbound Email Action ?
Hi, I am writing an inbound email action in which if the email has been sent to a particular email address (test@example.com") then the category, sub-category, and assignment group of the incident should get auto-populate according to the script for ...
Resolved! how to get last 15 min from now
Hi,At present I am quering the input date with todays date .My code(Business rule) is : var date = gs.nowDateTime(); var inv =new GlideRecord('u_hpam_inventory_control_1'); inv.addQuery('u_input_date',date);But i want to query the input time wi...
How to get incident ticket age count and details of state, severity, ticket age bucket in Reports
i want to display count of incident age and also want to get details of that incident like (state, severity, ticket age bucket) using reports Please any one help me
Resolved! change state edit in list form
hi. can anyone help me with the requirment, i have written business rule for the change state where only change manager can be editable in list view, person who has admin and change manager need to edit the 2 fields, person only with admin should not...
Resolved! Why can people without access read knowledge in the knowledge base?
I'm having a problem with knowledge in my instance that I know is not OOB behavior, but I can't put my finger on what is going on. In my PDI I followed these steps: Create a knowledge base. Assign "users with 'itil' role" as a "Can Read" and "Can Co...
Knowledge Article attachments are not opening in portal , instead they are downloaded.
Hello, Attachments in Knowledge Article are not opening, instead they are getting downloaded in servicenow portal both in Sandiego and Rome version. Can anyone please help me with the issue.
