Hi All, I have added few custom stages in the Knowledge module and I have designed a custom approval workflow for it. The following are the custom stage values (they have been added as stages in workflow properties as well as a custom field on the fo...
Hey there, I'm a newly (almost examined) servicenow admin and I need some assistance with a Capstone Project Flow that I'm developing. Basically I've created a Catalog Item Template which is meant for our IT staff to create new catalog items when the...
Hi, In change request, there is already a related list of affected cis, there can be multiple affected cis in this related list. I want to populate all those affected cis in related list of change task affected cis. These change tasks are getting pop...
Hello, I am new to ServiceNow and would like to understand how Request / Requested Item / Task status changes are done automatically ? I would like to change certain behaviors but I can't get to these changes origin. For instance, if all tasks are "C...
When the state changes to cancelled - for all the itil users -- all the fields should be readonly.
Hi, I have a requirement to count days excluding weekends. I have a date range for an example. 12/Jan/2022 - 25/Jan/2022, returns 9 days where as it return 10 days. Below is the code that i am using Client Script: var fromDate = g_form.getValue("from...
Can any one please help me to understand exact difference between fixed start/end relative start/end in data collection job? Fixed.. Suppose I selected as "Data Collector" as daily and used Fixed start as "24-05-2022" and end as "24-05-2033" It means...
We are trying to bring a related link that is already present on the platform view to the workspace view. Can anyone let us know how to do that?
Hi All, I have been trying of update variable value on an active RITM. So far I have tried these two script. var gr = new GlideRecord('sc_req_item'); gr.addQuery('sys_id','eec9cfc287234d502d2d33b40cbb35b5'); gr.query; if(gr.next()){ gr.variables...
Hi All, My Background script was shwoing in Black earlier now it is showing white, I want it to be in Black. Please help me Thanks, Shilpa.
Hi there...Have any one implemented reopening of service request in tool??If so could you please share the approach. Thanks in AdvanceSitarani
Hi. I'm trying to get the age of an Incident from Duration and/or Business Duration but neither provides that info until the Incident is given a Closed Date/Time which is OOB. Does anyone know how I can get that info without Resolving or Closing the ...
Hello, I just want: If user has closed completed a catalog task VIA ServiceNow THEN they should be required to enter EITHER worknote or additional comments. - If user provides additional comments then worknotes are not required- If user provides work...
I started receiving this error on Friday morning and not sure what is causing it. I upgraded to San Diego friday evening so im not sure why all of a sudden this started friday morning. I have received 21k repeat errors already today referencing di...
Hi, When building a change request item (record producer) in the Service Catalog, what is the best-practice for granting a non-admin user the ability to read from the 'cmdb_ci_service' table? For context: I have created a variable on the Catalog Ite...