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Resolved! Can't change table label name

Hi, I have created one table it extends from cmdb_ci name 'Retail Hardware'. This table has 6 child tables. I am able to create all tables but one of the table not taking new label name instead it's showing parent table name which is 'Retail Hardware...

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Paul125 by Kilo Guru
  • 5365 Views
  • 4 replies
  • 5 helpfuls

Script Action is not triggering when an event is generated.

I have a business rule that is queueing an event using gs.eventQueue() method. The event is generated in the Events table and its state is ready but the Script Action for the event is not triggering. Can someone help? Thanks in advance.

mohak4 by Tera Contributor
  • 1047 Views
  • 3 replies
  • 0 helpfuls

Phone Icon doesn't appear on Agent Workspace

Hi, Can someone please help me out with the Twilio integration. We are trying to integrate Twilio using the open frame plugin and it works fine on the backend but the call icon is missing on the agent workspace. Any help or guidance is appreciated

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vaishnavi30 by Tera Contributor
  • 1807 Views
  • 4 replies
  • 0 helpfuls

Set values dynamically in templates

Hi Team, I have a requirement where I have to create a project from the UI action from another task extended table. I wanted to achieve this requirement via templates. But is it possible to set the values dynamically as the short description and desc...

ShAn21 by Tera Guru
  • 1316 Views
  • 2 replies
  • 1 helpfuls

Resolved! Reopen a closed request (REQ) - suggestions

Hello All, Do we have any process or best practices around re-opening the closed request. This is necessary when the request is closed without completing the fulfillment at the satisfaction of the requestor.   Please suggest. Regards Saranesh