Hi, I want to call current.sys_id from business rule to script include instead of doing gliderecord and getting the sysid. Please let me know how can I get this. Thanks, Revathi
Hi, we are facing issues with case records not auto closing as per the flow after seven days ,state resolved and auto close set to true,upon further sleuthing found an OOB BR "mark for auto close" does not set the autoclose flag since needs_attention...
Hi All, I have a question how to put the limit on any integer field. Like in a field we only put the integer value but I also want to specify that field like user can only enter min 5 digit or max 7 digit numeric value. I have already written the On-...
As a problem manager, Ability to re-analyse(re-open) a closed Problem record whereas once problem record has been re-analysed, re-analyse UI action should not visible.
When I am adding a link in worknotes or comments in agent workspace , it is not coming as link rather a simple text , i want to enable it as link when i put any link there. Note - I DO NOT WANT TO MAKE THIS PROPERTY - glide.ui.journal.use_html AS T...
Hi All, Could someone help me understand parent child relationship for incidents. From what I see in ServiceNow docs The parent and the child incidents are synchronized such that the state of a child incident changes depending on the state of the pa...
I am currently trying to create a child ticket with all the information from the parent in it.Using the new button on the related list 'Facilities Request->Parent';the following client script is triggered: function onLoad() { if(g_form.isNewRe...
I want to send an email notification to "Assigned To" or "Assignment Group" when priority has changed. For example:Send notification when priority change from (1 - Critical, 2 - High, 3 - Moderate, 4 - Low) to (1 - Critical, 2 - High, 3 - Moderate, 4...
Unable to create a variable in rich text format, Receives error message that states invalid insert and 'variable names can only contain alphabets, numbers '_' characters. They must begin with an alphabet'
Hi Experts, Can someone please tell me, How to add Signature or template while replying to an email from CSM/Agent Workspace For example : For Notifications we can create template but for reply to an email we're not able to add signature of templat...
Hello, Is it possible to add the IF/ELSE condition in Advanced Reference Qualifier? On the service portal, I have a Record Producer. I want to put a condition that if (current.variables.u_name == current.opened_by) then call my script include into re...
Hello, I'm building the vendor management workspace out of an existing SN instance and I'm trying to determine what roles, groups and users I need in assign, without giving access to the entirety of the ITSM instance. any methods/suggestions?
Hello, I need to call the workflow from client-side code using script include. I have tried with the below code but it did not work. Can anyone please help me to solve this issue? I am unable to call the workflow through this code. Clientside code : ...
Hi All, Actually, I need to get the value of the reference field. So I am using 'g_form.DisplayBox('')' but it not working in the portal and gives a javascript console error. Can anyone help me with that? Note: The field refers to the Service offerin...
I would like to filter the server "start date" from the beginning of the month two months before today.I know the settings for the last month and 60 days ago, but I don't know how to filter from the beginning of the month two months before the curren...
