We are a large company that is new to Service Now, and our implementation team is so busy they have a hard time responding in a timely fashion. so I thought I would ask this here. My team reviews data produced by other teams, and when we identify som...
Hi Team, I wanted to find all the script and places where ever sys_id is hardcoded in script. Reason : After finding i wish to place it thorough the system properties. Please help through scripting how can i find where ever sys_id i hardcoded. Re...
Hi All, 'Hope everyone is safe and healthy. Is it possible to create multiple requested items (sc_req_item) based on a list collector? For example, if I have 5 items listed from the list collector, it will also create 6 RITM. Like order guide but fro...
why we need ui policy, ui action, client script, business rule ,script include & data policy in service now . why we are using these all , what is main difference ?
How to allow only PDF attachments in Record producer ? Attachments - Allow only submit PDF format attachment with Max 5 MB size.
I am trying to update records present in the Archive Incidents table(ar_incident). But I am unable to do it. Is there anyway to update the records without un archiving them?
Hi All, I need to compare two variable value in if condition on workflow. I have reference variable ( Name_Requested_for ) and string variable ( assigned to) if both variable values not same it need to trigger TASK. Please suggest. Thanks all....
I want to show a spmodal on mouse hover on menu item. And can we change the position of model, i want to show it just under menu item just like a sub menu.
Hi Team, I have a requirement for which I need to add dynamic values(EX. First name last name, GPN) to the header and footer for the HTML Templates. Can you help me with the code for this? I am using this code to print the page number. Along with t...
Hi all, How to configure Microsoft teams in service operation workspace. Thanks, Amulya
It seems that SericeNow OOTB does not support Major and Minor change, only Normal, Standard and Emergency. Not all changes are standard and not all changes are major. There are minor changes that in the interest of efficiency can be approved by an ap...
I need to check that the Hire Date is in the future or within 30 days (prior or past). Writing a BR to check and set a configuration item to onboarding.
Hello Experts, I have been trying to insert data on a custom table using transform map script, but every time it is inserting records I want that script should check if that id exists in the custom table and user table or not , if exists it should u...
Hi Team, We have 5 towers such as A,B,C,D and E and each tower has different assginment group,and we can differiantate the assignment group on the basis of Type field in Groups table, So we want members who belongs to any one of the towers and its re...
HI Team, I have requirement to check if a record is older than 12 months based on a date field. I have scheduled a flow designer to run weekly which is fine. But I dont see any option where I can check if the date is older than 12 months. I think thi...
