How to get catalog variable values in business rule ?

[Gopi22]

Hi,

How to fetch catalog variable value in an after business rule. 

I tried --> current.variables.<variable_name>  but not working correctly. 

Thanks,

Gopi

[Gopi22]

Hi Allen,

The requirement is that, when I submit a catalog item say catalogA, the BR should consider one particular variable value from that RITM - Yes or No value - if the value is 'No', then the BR should submit a new request this time for catalogB. Also, the variable value from catalogA should be updated in catalogB variable as well. 

I have written an after insert BR. Below is the script I am using:

(function executeRule(current, previous /*null when async*/ ) {

    gs.log("Form field value is: " + current.u_requested_foor); // This is displayed
    gs.log("Variable editor variable value is: " + current.variables.user_name); // This is shown as undefined

    var cart = new Cart();
    var item = cart.addItem('6ad1a41cdb7d22406ba15aa9bf9619a0');
    cart.setVariable(item, 'requested_for', current.requested_for);
    cart.setVariable(item, 'token_options', 'software_token');

    var cartGR = cart.getCart();
    cartGR.requested_for = current.variables.user_name;
    cartGR.update();

    var newSerReq = cart.placeOrder();
    //newSerReq.opened_by = current.caller_id;
    newSerReq.update();

    current.correlation_id = getRITM(newSerReq.sys_id);
    current.update();

    function getRITM(serReq) {

        var ritm = '';
        var grRITM = new GlideRecord('sc_req_item');
        grRITM.addQuery('request', serReq);
        grRITM.query();

        if (grRITM.next()) {
            ritm = grRITM.sys_id;
        }

        return ritm;

    }

})(current, previous);

Please let me know if you need more information.

Thanks,

Gopi

[Mohith Devatte]

Gopi ,

what are your trigger conditions for your BR?

and are you sure in this line the field name is u_requested_foor? or its a typo error which should be u_requested_for ?

Reason behind checking this is  even if a field name is incorrect it might stop the execution of the script at that line .

also share your br TRIGGER CONDITiONS and is it a after insert or update BR ?

[Mohith Devatte]

helllo gopi,

usually this is the correct syntax that you followed 

current.variables.your variable name 

but better check your variable name properly 

and also can you share your script ?lets debug

[Gopi22]

Hi Mohith,

I am putting 2 log statements as below and only the first one works. 

gs.log("Form field value is: "+current.u_requested_foor); // this is the requested for field on the RITM form

gs.log("Variable editor variable value is: "+current.variables.user_name); // this is the user name variable in variable editor in the same RITM form

Thanks,

Gopi

[Jaspal Singh]

Ideally, above should work. Are you sure the RITM you checking log for has user_name variable used?