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12-12-2023 01:02 PM
Hi,
I need to get somehow duration time between states in a problem management.
I would be grate to get something like this as a report..
Someone know how to get that?
Solved! Go to Solution.
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12-12-2023 02:13 PM
Hi, if you are not tracking\recording this information as a metric, then I do not think it will be something you can report against. You may be able to copy\base your requirement on one of the OOB Metric definitions.
/metric_definition_list.do?sysparm_query=&sysparm_view=
like
/nav_to.do?uri=metric_definition.do?sys_id=35f2b283c0a808ae000b7132cd0a4f55
- Mark as New
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12-12-2023 02:13 PM
Hi, if you are not tracking\recording this information as a metric, then I do not think it will be something you can report against. You may be able to copy\base your requirement on one of the OOB Metric definitions.
/metric_definition_list.do?sysparm_query=&sysparm_view=
like
/nav_to.do?uri=metric_definition.do?sys_id=35f2b283c0a808ae000b7132cd0a4f55
