Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

How to get incident number in catalog client script using alert message

rgv123
Tera Contributor

Hello Guys,

I have a doubt.

 

I have created a record producer to record customer information.

when they submit it i have to pop-up a message saying that this is your incident number.

i did use catalog client script to print alert message but i am not able to retrieve incident number from incident table.

can anyone help me please. 

5 REPLIES 5

RiteshSwarnakar
Giga Guru

Record Producer Script:

 

var link = '<a href="incident.do?sys_id=' + current.sys_id + '" class="breadcrumb" >' + 'Click here to go to the incident.' + '</a>';
var msg = 'Incident: '+ current.number +' is created.<br/>'+ link;
gs.addInfoMessage(msg);
// Prevent redirection
producer.portal_redirect = 'javascript&colon;void(0)';      // &colon; should be replaced by only  :