How to get the attachments from the parent case table to the case task.

[Supriya KM]

Hello Everyone,

I have a case table where we can add the attachments and also in the related list of case table I have case task, when I open that I want to add the attachments from the case task so that I can get the attachments which are there in the parent case table. This I should get by clicking on the button which is UI action.

Can anyone help me in achieving this.

[Syedmd08]

Yes, I can help you with that. Here are the steps to achieve this in ServiceNow:

1. Create a UI Action:

Go to the Case Task table in ServiceNow and create a new UI action. Set the following values:

• Name: Add Attachment
• Table: Task
• Action name: add_attachment

1. Define the UI Action Script:

Next, add the following code to the UI Action script:

(function() {
var ga = new GlideAjax('AttachmentUploader');
ga.addParam('sysparm_name', 'addAttachment');
ga.addParam('sysparm_table_name', 'task');
ga.addParam('sysparm_table_sys_id', g_form.getUniqueValue());
ga.addParam('sysparm_sys_id', g_form.getUniqueValue());
ga.addParam('sysparm_target', 'case');
ga.addParam('sysparm_target_sys_id', g_form.getValue('parent'));
ga.addParam('sysparm_nostack', 'yes');
ga.addParam('sysparm_value', 'test');
ga.getXML();
})();

1. Save the UI Action:

Save the UI Action after adding the script.

1. Test the UI Action:

Test the UI action by navigating to a Case Task record and clicking on the "Add Attachment" button. The attachment should now be added to the parent Case record's attachments list.

That's it! You have now successfully added a UI action to add attachments from a Case Task record to the parent Case record in ServiceNow.

Please mark my reply as Helpful and/or Accept Solution, if applicable. Thanks!

[Supriya KM]

Hello Syed, 

Thanks for the quick response.

I didn't find AttachmentUploader in OOB script include, can you please help me with that

[Syedmd08]

The AttachmentUploader script include is not an out-of-the-box script include in ServiceNow. Instead, it is a custom script include that needs to be created in your ServiceNow instance.

Here are the steps to create the AttachmentUploader script include:

1. Navigate to System Definition > Script Includes in the left navigation pane.

2. Click the New button to create a new script include.

3. Set the following values for the new script include:

   • Name: AttachmentUploader
   • Application: Global
   • Accessible from: All application scopes

4. Add the following code to the script include:

var AttachmentUploader = Class.create();
AttachmentUploader.prototype = {
initialize: function() {
},

addAttachment: function(table_name, table_sys_id, sys_id, target, target_sys_id, value) {
var dialogClass = GlideModal ? GlideModal : GlideDialogWindow;
var attachmentDialog = new dialogClass('attachment_select', false, 600);
attachmentDialog.setTitle('Add Attachment');
var view = attachmentDialog.getView('sys_attachment', 'select_file');
view.setAttribute('table_name', table_name);
view.setAttribute('table_sys_id', table_sys_id);
view.setAttribute('sys_id', sys_id);
view.setAttribute('target', target);
view.setAttribute('target_sys_id', target_sys_id);
view.setAttribute('value', value);
attachmentDialog.render();
},

type: 'AttachmentUploader'

1. Save the script include.

Once you have created the AttachmentUploader script include, you can use the UI action script that I provided earlier to add attachments from a Case Task to the parent Case record in ServiceNow.

Please mark my reply as Helpful and/or Accept Solution, if applicable. Thanks!

};