How to get the display value of the Serial number in a catalog variable.

Rhonda9
Tera Expert

Hello,

 

How can I show the serial number as the display value for the serial number variable which references the hardware asset alm table? 

 

Rhonda9_0-1666389773801.png

 

3 REPLIES 3

Brian Sorensen
Giga Guru

are you looking to select a CI then have it show the Serial for that CI?

Or something like this?

BrianSorensen_0-1666397010355.png

Column 1 is the name, Column 2 is the model, but you can user Serial

Here is how I have this reference setup

BrianSorensen_1-1666397113757.png

 

 

Thankyou,  I will give it try.

H_9
Giga Guru

Hi,

 

You can go to 

1. Configure table "hardware asset alm table"

2. Go to columns

3. Search "Serial number column"

4. Set "Display" = True

H_9_0-1666409348939.png

 

The problem with this way is that it will set display to this column in all places for this table.

Hope this helps you.

 

For alternative you can refer this thread which suggests some customizations;

https://www.servicenow.com/community/it-service-management-forum/how-to-change-field-display-value-o... 

Please mark the answer correct if it helps.

Thanks. 🙂