How to get the incidents having same caller id through rest message ?

[KM SN]

When I am creating an incident in one instance, I want to check current caller id with another instance Incidents if there exist an even one incident. the current incident should not be created and should show pop up. for that  I am trying to get the incidents data by passing caller id value.

but somehow I am messing up with something which I am not able to figure out can someone help me out to figure out what is happening, and modifications need to be done?

[Sandeep Rajput · Accepted solution]

@KM SN Can you check if your query parameter name is correct? Can you call the same API via browser?

[Sandeep Rajput · Accepted solution]

@KM SN Can you check if your query parameter name is correct? Can you call the same API via browser?

[KM SN]

I just named as number but  I neither added it to the end point nor in http request query parameters of REST message ? it that works ?

I didn't get you what it mean by calling through via browser?

[Sandeep Rajput]

GET APIs can simply be tested by providing their URL in the browser here is an example https://fake-json-api.mock.beeceptor.com/users

[Sanjeev Kumar1 · Accepted solution]

Hi  Mmani,

On the Incident form, we have a related list of "Incident by same Caller"

If you want to get into REST API, write Scripted REST API.

Let me know if you need help writing REST API.

I am giving you a code that you can use in Your REST API.

var grIncident = new GlideRecord('incident');
grIncident.addEncodedQuery("caller_id=77ad8176731313005754660c4cf6a7de");
grIncident.orderByDesc('number');
grIncident.setLimit(20);
grIncident.query();
while (grIncident.next()) {
    gs.info('number: ' + grIncident.getValue('number'));
    gs.info('opened_at: ' + grIncident.getValue('opened_at'));
    gs.info('short_description: ' + grIncident.getValue('short_description'));
    gs.info('caller_id: ' + grIncident.getValue('caller_id'));
}

OR

You can user OOB REST API on incident tale

https://<instance_name>.service-now.com/api/now/table/incident?sysparm_query=caller_id.email=john.doe@example.com

For more detail about REST API Explorer

Thanks,

Sanjeev Kumar