How to get the variable values in flow designer

Sriram Pusuluri · ‎12-24-2025

Hi Team,

I have a flow designer, Once I submit the item, Ritm and sc_tasks are creating.

Now in sc_task short description I want to add one of the variable value in it.

I have added above one in my flow designer Action, this is coming in below way

Below is how my variable values are showing in catalog form

How to do this? Do I need to create any other Action

Ankur Bawiskar · ‎12-26-2025

1 thing to check -> if that variable is select box then why it shows Search Icon

try this other way in script

Also check if there is any space in the variable name

var choiceLabel = fd_data.trigger.request_item.variables.addon_licence_project.getDisplayValue();
return choiceLabel;

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Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · ‎12-26-2025

with string type flow variable you can store any display value in it for Reference, list collector, select box etc

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader