How to GET variable set variable value from client script for Service Portal

[Bhargava4]

Hi Team,

I am trying to access variable set variable value form client script, it is working fine in ITIL view but, it's not working in service portal.

var clr = g_form.getValue('variables.requested_for');

Note: Using the variables.var_name notation with the g_form API is not supported in Service Portal.

[Ajaykumar1]

Hi Bhargava,

Try using :

• $scope.page.field
• $scope.page.g_form()

Refer : Service Portal & Client Scripts

Note :  Make sure your UI Type is set to "All".

Mark If Correct/Helpful.

Regards,
Ajay

[Vichitra Garg]

Hi Bhargava,

Please check UI type of the script is selected as "Both". It will run on both ITIL and SP.

Thanks

[Bhargava4]

Hi Team,

Service portal not support to the  variables.var_name

var usr = g_form.getValue('variables.requested_for');

The below onchange client script working fine for my requirement.

• function onChange(control, oldValue, newValue, isLoading, isTemplate) {
•     if (isLoading || newValue == '') {
•           return;
•     }
•     var user = newValue ; // using this i am able to get updated value in that field .


Thank you for your support guys.