ticket created by caller
my questing is like Can caller cancel his own incident ticket? please reply if any one aware about Thanks &RegardsShashikant Patil.
Forum Posts
Resolved! Radio button in catalog item.
Is there any way to create Radio button after a Label in catalog item?
Resolved! What is the use of Variable Validation Regex and how to use it? w.r.t. Madrid
Hi, Can anyone put some light on the topic "Variable Validation Regex" on what's its use and why it's been used? It is a new topic in Madrid under: Service Catalog > Catalog Variables > Variable Validation Regex. Please suggest. Many Thanks,...
Can I copy a catalog item from global scope to custom scope
Hi All, I created a new scoped application called "Automation" using AES. I have to replicate a catalog item which already exists in Global scope. While I'm in the Automation scope I opened the cat item and copied it by using the copy button and the ...
Progressive chat pickup time after routing
Hello I would like to ask if below underscored setup is possible in ServiceNow chat and if yes, how?Chat assigned to an agent should wait 30 seconds, after that should be transferred to another agent - this is known OOTB option we use now.Second agen...
Create a report where assigned to me but updated by someone else is displayed
Hi there,I have a favorite filter that shows all Active tickets that are assigned to me using Assigned to is dynamic and updated by is not me. This works really well for me being able to quickly jump on tickets that have a response from someone other...
Resolved! Notifications to be triggered when incident is on hold and update for closure
Hi everyone, how you would achieve this requirement? Setting up automation: Implement an automation within the system that monitors whether an incident is in the "On Hold" status. Checking time in "On Hold" status: Monitor the time the incident has ...
Resolved! When Change Planned End Date field then Attachment should be mandatory in change request form
Requirement :When change the Planned End Date field in change request form then Attachment should be mandatory. Pls help me on this requirement.
How to add attachments while sending out an email notification?
Hi,I used the below script in a business rule to add a static attachment along with one of the email notification.(function executeRule(current, previous /*null when async*/ ) {// Add your code herevar grSysAtt = new GlideRecord('sys_attachment');grS...
Requirement is to hide assignment groups from drop down if requestor is a member of the group
Requirement is to hide assignment groups from drop down if requestor is a member of the group in catalog item.Example i have a ABC variable which is referenced to sys_user_group table and will have active groups in drop down.I have a variable XYZ whe...
Issue with the Business rule , how can I fix the code ?
I have a requirement where , I need to prevent an API from being able to have the calculated priority be Sev0.and it will be done if we implement the below logic In a single payload, Impact cannot be 1 - High (value = 1) and Urgency cannot be High (v...
Request state is not updating via update record in flow designer
Hi Community, Trying to update request state via update record in flow designer but it is not updating request.Other fields are setting but not request state when it is approved.When rejected working fine but on approved facing this issue.
Filed value updated through display Business Rule is not updated in list
Hello,I have created a new filed in a form and auto populate the value through Display business rule.Field value is populating in form but it is not populating in list view. Could you please suggest a way to auto populate filed value in list. Thanks...
How to make variables in RITM level editable for particual assignment group
How to make variables in RITM level editable for particual assignment group
Reporting roles in ServiceNow
Hi All, Which minimum role is required to give a user, so that he can run a report in ServiceNow, Thanks and regards, Adarsh
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