Mapping Excel sheet field to Multi-row Variable set in catalog item
Hello,Any idea how can we map Excel sheet field to Multi-row Variable set in catalog item before Submitting the request? Thanks in advance.
Forum Posts
How to set default catalog items in Popular item widget ?
Hi All, I have a requirement , i want default catalog items is in Popular item widget in service portal . Please help me on this. Thanks,Suresh Makala.
CC related list fields
Hi Community, When a knowledge article is created and before publishing it, users adds affected cis under related list post publishing it, it will trigger an email for ka is published. I want to CC affected cis records managed by and portfolio group ...
Attach PDF to email notification
Hello,Does anyone know how I would go about creating an email notification so when the record closes, it attaches a PDF of that record in the email? Thanks in advance!
Resolved! Link two Changes in Change Form (related list)
Hey! A customer of mine wants to have two (or more) changes linked to each other.They would like to have this connection to make visible in eacht ticket, if their are any other changes to have an eye on or to communicate with these.I know we can use ...
is cmn_schedule_span table fields start_date_time and end date_time got any changes due upgrades
we SNOW have integrated with third party.my third party with give the schedule dates in the payloads Example payload that we receive from third party:{"Name":"schedule_on_every_friday","type":"weekly","startdate":"28/03/2024 02:00:00", // this is t...
onChange script error: RangeError: Maximum call stack size exceeded function () { [native code] }
Hi All,I have 2 checkboxes on a form and there are 2 onchange client scripts on each of them. Whenever I tried to make update it, I am getting below erroronChange script error: RangeError: Maximum call stack size exceeded function () { [native code] ...
approvals not trigged from switch
this is for a catalogue item that has MRVS. we are processing approvals through a workflow and we are using a switch condition to extract the MRVS values. based on the selection i the variable, the approvals should trigger. but it is not working and...
Attachment sent through integration is being added in SN but as 0 byte.
Hello All, We conducted an integration with an external website where users fill out a form. When a user submits the form, an incident is created in SN. During the form submission, the user attaches a file, which is then sent to ServiceNow and attach...
Configure catalog page in Service Operation Workspace
Hello guys, I need you help with Workspace configuration and interaction. When an agent works on an interaction, he has the possibility to create a request. If user clicks on "Create a request", agent is redirected to Service Catalog page (see attach...
Add a CI into ServiceNow CMDB
I am new to configuration management and have my experience and knowledge in change management.Can anyone please explain how we add a CI to CMDB in Service Now.What is the procedure?Is it through a change or a task.If so who enters the details into t...
Stumped on adding HINTS on the Change Record
Hello, I have a task to add HINTS to be displayed on every selection made on each choice made on the Reason field on our Change record. These hints will be shown/displayed for every selection, below the Reason field. I'm stumped on how to achieve tha...
Resolved! Relation between incident, known error and problem
Hi,Kindly help me to understand below:1. If risk is accepted for a problem record should the problem ticket marked as resolved as there is no permanent fix available to the issue ?2. If there is an incident due to same issue where risk is accepted an...
Resolved! I want to create change task manually in a sequence order
I want to create a change tasks manually rather than generate them in the workflow and the order should be autopopulate in sequence like 100, 200, 300 and so on. We are exploring options on how to control the sequencing on these. 2nd task should be m...
Resolved! SYS Is not in query ?
In Server side background script how to query glide record ... Sys Id is not ..Below query is not workingvar rec = incident.sys_id ( stored incident sysid records)addQuery('sys_id , '!=', rec); ANY IDEA
