I am trying to generate a report or API GET string that will list out all services that depend on a service offering. Basically, I just a list of mappings between Services and their dependent service offerings. I am adding service offerings to servic...
whenever I post any text from the "additional comments" field of the sc_task table, then it should be reflected (will be posted automatically) in another table field which is "additional comments" of the sc_req_item table.and the same thing will occu...
Hi all, I have a requirement in change request form, change is related to Request, once the request is approved and task will closed completed then only change approver groups can approve the change how to achieve this request is completed then only...
Hi, I need to make the attachment mandatory through on submit client script, we have written script to make attachments in a specific formats like .jpg, doc, docx and so on, I have written below script but it is not working, Could you please me here ...
Hello, Two questions: 1. I am trying to complete an order guide, On the request on the SP, under "Access Profile" I select "SMSYardBoss", under "Access Needed" I should see "Aldata Suite-SMSYardBoss", but I see "No information found" On the Order Gui...
Hi, I have created a New Service portal in ServiceNow. in to that i want to remove some of the catalog items but it should not going to affect remaining OOB portals which are already available in the system.Please help me out how can we do the same. ...
Hi,I want to configure update set and application view in in the banner image shown in the below... Please help me out the steps to configure as above. Thanks,
Hello All, I have requirement on the change task when we open the change task assigned to mandatory and needs to populate that info that assigned to is mandatory to close the ctask can any one help on this
When a change goes to 'assess' state, approval of the change should go to the selected CI's approval group.Need help on this use case .
Hello Everyone,Good day. I have a requirement to create a tabbed forms on the catalog item and for that i have already created the new widget for that and that is working as expected on the service portal.After submitting the request, on the RITM for...
Seeing some interesting behaviour on what I presume is a remote table via the OKTA Spoke, some records are returning no Group ID (is empty) if you filter the table for the group name, however if you filter for the actual group ID the correct record i...
Hi all, I am looking for advice on how to update On-call schedule via service request in the service portal. Any help would be greatly appreciated. Thank you!Wendy
Hi All, We want to open external portal from ServiceNow using iFrame.But we are getting authentication issue when we will try to open.When we are trying to investigate the issue we check in console that session storage is empty. The external portal ...
We have created a flow which triggers when an email is received from one email id. Now when a user whose account is present in instance for that it is working fine.For unknown account we are facing following issue:1. In activity it is showing that th...
I Have a requirement to customize Post incident review report for major incidents , to include branding , additional text/color etc in each section of PIR template. but i am unable to find any PIR template/any way to customise it . On opening any of ...
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