We can't pinpoint when this started happening but suddenly we found a record with numbering prefix SCTASK in our Enhancements table.When checking with the end-user who did this change (an itil user), it appears he was able to change the task type usi...
Hi Team, actually my requirement is i want to change the background of widget . i tried with the following script in CSS .panel-heading { color: #fff; background-color: #0060FF; border-color: #0060FF;} but the issue it only changing the heading part...
Hi all,i am facing issue while showing two icons in list view for one user of my client he is seeing the icon right side but abnormal of the incident table but the rest of the people including me it was showing on left side attached screen shots belo...
Hello everyone,I would need support for an integration between instances.I have implemented integration between two ServiceNow instances for the Incident table.With the POST method in addition to the fields of the incident, I am also trying to pass v...
I have a catalogue item that has a reference variable on the form that references the sys_user table. This cat item uses a flow. In the flow I have an Update Record action where I would like to update the Short description with some default text then...
@Community Alums I am new to UI action. Could you please help me to achieve this. Thank you Create UI ActionName: Change ApprovalTable: incidentUI Action should do the Open Dialog-- Dropdown to select approval state and Comment fieldOn Dialog. Submi...
HI I have 2 variables in catalog form, employee type and managerEmployee type is choice field have 2 values(Temporary, permanent) Manager field is Reference of user tableBelow is my Requirement,If user selects Employee type is Temporary then Manager ...
I came across the LDAPUtils script and the setManager function in there. setManager: function(source, target) { var ge = source.getElement(this.manager); if (!ge || ge.isNil()) return; this._getLdapUserUpdate(); var ldap = new Packages.com.glide.sys....
Hi,I have created a string field on incident and trying to get total days of incident opened based on created date and todays date. Its showing time as well, how can I remove time and show only days. var gr = new GlideRecord('incident'); gr.query();...
How to checked two check box fields for different fields based on condition?Scenario:We have two fields 1. field1 check box created on incident form. 2. field2 check box created on cmdb_ci_computer table(form)when we...
I have a custom table with 3 columns.I'm trying to use a reference variable in my form.I'd like to filter Column2 pulldown in my form based the selection from Column 1.I'd like to filter Column3 pulldown in my form based the selection from Column 2.H...
We have cloned from PROD to TEST instance recently. I noticed that before cloning last Story Number created is STRY0139794. After cloning first Story created is STRY0130947.The numbering has started according to Story numbers on PROD. Right now it is...
Hello Everyone,I need to map RITM variables from one RITM to another. For example, on the source RITM, there are "Mode after" (reference) and "Business justification" (string) variables that need to be updated on the target RITM. The target RITM also...
Created a trigger in flow designer. Trigger fires off when table is updated and a value in the OutOfStock field changes to Y or QuantityOnStock changes 0. I've specified this trigger to run (For Every update) and also tried (For each unique change)...
Is it possible to Map Service Offering based on Users ? If yes, How on an environment where CSDM is not completely implemented ? so that it will be easier to select them during incident creation. Department field is empty and not mapped with any user...