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Regarding Logicmonitoring alert into ServiceNow

Hello Experts, In our instance, we have enabled spoke logicmonitoring integration. Based on alert incident is getting created.Once Incident resolved, If clear Alert triggered the status of an incident is changing from Resolved to New. Is there a way ...

dskumar9701 by Tera Contributor
  • 241 Views
  • 1 replies
  • 0 helpfuls

How to update number id for accounts which didnot have number id?

Hi All,Actually I have requirement that basically on the account form previously we donot have "Bill id " field, so now it is created with auto increment , so now i want to update all existing accounts which donot have that bill id  need to update wi...

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Deepika61 by Tera Contributor
  • 288 Views
  • 3 replies
  • 0 helpfuls

Resolved! PUT additional comments on Incident via REST api is failing

Hi, i am trying to add a comment (Additional comment) on a Incident via the REST API.The account i am using has this roles:soap_createsoap_updatesn_incident_readsn_incident_writesn_incident_comments_writeThe body of my call is this    {"comments":"te...

Filed type "File Attachment"

On sc_req_item form added field type "File Attachment" we are able to see the label but not the option"Click to add.." to add the attachment. kindly help.

Mahesh033 by Tera Contributor
  • 239 Views
  • 1 replies
  • 0 helpfuls

Search RITM by using Variable value in global search

Hi,I have a variable called Case ID for one of the catalog item and if I search Case ID then I should get corresponding RITM from global search. Any help on this would be greatly appreciated.Thanks in Advance!

Mr_X by Mega Guru
  • 354 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to search values from cmdb_ci table

Hi, I want to search records from table cmdb_ci and cmdb_ci_computer by name for example.Unfortunately it's not working after all of my ideas. Maybe someone know about how to achieve this     view form table perspective: I'm working right now on pers...

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DIVI_IT by Tera Contributor
  • 878 Views
  • 5 replies
  • 2 helpfuls

Resolved! how to add variable from business rule to email script

i got a list of managers in a variable in the business rule, and now i want to send a notification to the list of managers who stored in a variable with the email script how do it?in the email script (function runMailScript(/* GlideRecord */ current,...

nabeel55 by Tera Contributor
  • 527 Views
  • 3 replies
  • 2 helpfuls

Service Now Dashboard Monitoring Report

Hello Team,I'm just wondering if you could help me with my issue, i'm having a trouble with getting the right number for the reports that i will be using for forecasting. We've recently migrated from Cherwell Ticketing tool to Service Now (Vancouver)...

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vinvirtucio by Kilo Contributor
  • 1474 Views
  • 4 replies
  • 4 helpfuls