I have requirement that for notification if user have no role URL`` should redirect to service portal page and if user have 'itil' role should redirect to sow pages for ticket.I have written a email script for this but its not redirecting.image 1imag...
Hi All,We have one catalog item and workflow designer behind it. At one stage of workflow we need to generate Excel sheet of questions on variable editor and few variables are from multi row variable set and attach that excel sheet to normal change...
Hi Expert,I have a custom table name is "u_device" and on this table a field is "Number of user". If the form is updated the number/Count of user (it comes from asset table, Please see attched screenshot for filter and table) should be set on the fie...
HiI need to remove these two links in portal . How to remove these .@Allen Andreas @Pradeep Sharma @Sandeep Dutta @Anurag Tripathi @Mark Roethof
Hi, Once i start a conversation it is showing the below image, but not showing show me everything to show all the topics so can you please guide me how to set up virtual agent conversation and topics in esc portal.Thanks!
Hello All, The Endpoint is not mapped correctly, it's pointing to my instance: https://xxxx.service-now.com but it is not correct and hence the Response body is empty also. What could be the issue please and I am not sure where exactly need to verify...
Actually when we attached an active problem record and we are not able to search and attach the relevant problem record from numerous active problem records. It includes lot of manual efforts and impact the AHT (Average Handling what was the solutio...
I have created a startes, movers, leavers entries in the ServiceCatalog, created excecution plans for each process, created a number ofvariables for each process.The execution plans sucessfully create RITMs that containg all the information in the va...
Hi TeamI have a request where a user is not able to see the SOW Detail tab data, but other tabs data is visible to him except Details tab which contain incident no., caller , caller id and all etc. He has the ITIL role and I also check the syrule_vie...
How To Delete a record using Background Script?
I am facing a script error issue in the change form when the change is approved under the status field i have checked the client scripts but i could find any thing related to status change ,how can i solve this please help
I got a requirement from Clients that they want to select few choices at a time in List Collector type in Service Portal in Servicenow. How to achieve this requirement. Please help me.
Hi Friends, I was tasked with creation of Service catalog by using flow designer.Can you please provide me some articles or videos to understand Service Catalog and flow designer in a better way
I recently Edited translation of a catalog item and updated the French translation. On searching on the portal the search result is still showing the previous translated name & not the one I updated.On opening the form the correct name is displayed (...
Recently, there has been a lot of discussion around whether Change records should be required for lower environments. Please provide feedback as to whether or not your company requires change records for lower environments or not and if so, what’s th...