How to give Read Access to Case table having users have only role snc_internal

[Sonu Parab]

Hi All,
We have few users having only snc_internal role.We have one requirement that we want to give read access(All the fields read only on form) to the Case[sn_customerservice_case] table.

Any and all help greatly appreciated!

[XHerout]

Hello @Sonu Parab 

If those users don't have any CSM roles, you will need to create appropriate ACLs.

[Sonu Parab]

Hi @XHerout , what are the ACLs, Do I need to create Read, Write,Delete, ACLs?

Thank you

[XHerout]

There are already several OOTB ACL on sn_customerservice_case  table.

You will need to navigate to >System Security > Access Control (ACL). Filter by Name is  sn_customerservice_case and Operation is Read.
Please not that any creation of new ACL can have important impact on the platform and will require to elevate a role to "security_admin" (if you are not too familiar with this process, you should refer to one of your developers).

You will only need to have one read ACL created at table level and another one at field level if you want your users to read all fields.

Hope this helps.

[chandrashekhars]

Is that allowed to create ACL to give read only access to SNC Internal users without violating the license usage.