How to grant access to extended task table?

jaubert
Tera Guru

I created a custom table that extends to a task table.  I have a workflow attached that creates tasks.  I'm trying to figure out how to grant access to the tasks that are created for the custom table.  I did a debug security session and I am thinking that I either need to create an ACL that grants this user access to the task table OR grant the user a specific role.  Any help would be appreciated with understanding this.

 

find_real_file.pngfind_real_file.png

 

This is what the user sees when she opens the record.  The related task list is empty for her, but I see it on my end.

find_real_file.png

9 REPLIES 9

dmathur09
Kilo Sage
Kilo Sage

Hi Jaubert,

When you create a custom table in servicenow, it automatically gets 4 ACL(read, delete, write,create). It is required for you to update the ACLs relevantly with roles. So that users are able to view the custom table records.

Regards,

Deepankar Mathur

Thank you Deepankar for your response.  What I am trying to do is to grant the user access to the task table to be able to close out tasks.  The 4 ACLs that are created only grant access to the custom table not the task table.  I am trying to give the user access to close the tasks that are associated with the custom table.  As you see below I can see the two tasks.  But the above screen shot shows that the user does not see the tasks.

find_real_file.png

Hi Jaubert,

Seeing your previous screenshot that you had shared on the ACL debugging. The last debug ACL which is read ACL is actually restricting the user to view the records. Kindly click on the ACL to see what roles has been defined to view the task records.

Regards,

Deepankar Mathur

For write I see roles public and snc_internal.  Are these the roles that the user needs?