How to handle recurrent maintenance tasks?

jazker
Giga Contributor

‎08-24-2022 10:56 AM

How are people handling recurrent maintenance tasks in servicenow? 

Currently we have about 20-30 recurrent tasks that our IT team needs to do at regular intervals, most are weekly, some monthly, and a couple annual/biannual. Each task would be assigned to someone in IT and ideally would have a checklist or KBA attached to the task for the analyst to quickly reference. I would like these to also be automatically generated on those recurrent schedules, example every Monday at 0600, release the weekly maintenance tasks. 

I was thinking either having a catalog item for each schedule with a task for each maintenance task. Example, catalog item for weekly, monthly, annual, biannual. The other option that would offer more flexibility in terms of adding KBAs would be building out each task as its own catalog item with 1 associated task. 

Any suggestions or other alternatives for this?

Much appreciated!

Thanks

 

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Tony Chatfield1
Kilo Patron

‎08-24-2022 03:55 PM

Hi, a Catalog Item could be a good solution for end users to request new scheduled jobs, but would require quite a bit of work as a lot of details would be required.

If these are existing tasks/requirements, then you can create a scheduled job that will generate a task based on a template.

Create a scheduled job (servicenow.com)

Create a template using the Universal Task template form (servicenow.com)

 

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