How to handle two users who have same userID for domain accounts

[basher959]

We have two different AD imports being loaded into one ServiceNow instance (sister companies). We came across a user in each domain with the same domain account name and ServiceNow doesn't like this. When one of the two users attempt to log in, ServiceNow refuses to authenticate them even though there is nothing wrong with their LDAP data.

Are there any fixes for this?

Thanks,

[randrews]

depends on your AD implementation of course.. do you have a separate unique identifier

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that you can use?

if not you have to coalesce on the login ID and it will check the last domain to synch for authentication.. in our environment i get on security admin when they make a duplicate and make em fix it on the ad end.