Event is not attaching to the few notifications
Hi Team, Event is not showing in the email logs for few emails, for few email logs event is showing. below on event is not showing, both are same items and same notifications
Forum Posts
How to show users only based on logged in user company
Hi, I want to show only users in a reference variable where company is child or parent. Example.Case 1:I have logged in my company will be BTS, I have another Referance varaible(sys_user) in this variable I want to show all the company users. Case 2:...
Rejection Comments are not updating in the noification
Hi Team, Rejection Comments are not updating in the notification Notification: Comments added in the notification, but comments are not showing the Rejection notification
Resolved! ServiceNow not working
Hi All, I'm facing issue with accessing ServiceNow , Is there any outages or maintenance going on Thank you
How to fine correct subcatagory based on catagory in assignment rule?
HI, Need assistance to find correct subcatagory of catagory on applies to tab of assignment rule, any suggestion will be appreciated.
Convert attached PDF to text
Hey all, I want to parse data which is attached to record/incident and get that data into Text format. Does anyone know how can I achieve it?
Response SLA's are not attaching
Hi Team, Response SLA's are not attaching when Incident has been created by ServiceDesk team, Conditions are same but when any other user creates, Response SLA's are attaching. How to check
how to add workNotes for Group table.
We need to add work notes section in Group table . if any user add/remove from group, then work notes should be updated. please help me on this.
.list or .LIST
Which is the best practice for opening the table using .list or .LIST
Resolved! Can someone please explain the meaning behind the following fields, please?
Field nameTablePurpose/meaning/how used?incident_stateIncident knowledgeTask major_incident_stateIncident notifyIncident orderTask origin_idIncident origin_tableIncident parentTask parent_incidentIncident problem_idIncident reassignment_countTask reo...
How do you schedule Mass Encryption of attachments to run daily?
Hello all, I am attempting to setup a daily scheduled Mass Encryption of attachments since non-ITILs are restricted from the encryption module.I am able to successfully setup an Encryption Job but do not see the ability to set the frequency. See atta...
How to make Requested For, Request Number, and Item Name read-only but still keep the Info (ⓘ) icon
Hi everyone,I'm working on the Requested Item form (sc_req_item) and I need to make the following fields read-only:Requested ForRequest (REQ Number)Item (Catalog Item)The requirement is that users should not be able to modify these fields, but we sti...
Value is null in GlideAJax
Hi All, We are fetching a system properties and few other values in script include from ui action.I can see correct value populating from script include but in glide Ajax (from ui policy)it is coming as null. same code is working in other environment...
Each Addtional Comments sends a new email for RITM record.
I have a requirement that whenever I add additional comments for an RITM record, each comment should send each email every time.Any help is appreciated.
Resolved! Hide/Show related list tab
Hello Community, How can I hide/show a particular related list for a certain group/user
