SMS notification in ServiceNow
How to configure SMS notification for a Incident record in ServiceNow?I want to send a SMS to a phone number once the related Incident is moved to 'closed' state in the system.Please advise.
Forum Posts
How can I identify where the Approval "Description" field content is generated from?
Hi Everyone,I have a question regarding the Approval (sysapproval_approver) form.When I open an approval record for a Requested Item (RITM), I can see a Description section under "Summary of Item being approved" that displays all the catalog item var...
Your flow cannot be found. Flow sys_id:n
I am unable to open the flow when retrieving to the test instance from Dev. The error says 'Your flow cannot be found. Flow sys_id:n'We work on three languages: English, Norwegian and Swedish. The flow is only accessible when the language is 'Norwegi...
Issue with ServiceNow service catalog displaying multiple duplicate entries
Issue with ServiceNow service catalog displaying multiple duplicate entries
Resolved! Dashboard View not visible in homepage
Hi Community, Our production instance was upgraded to newer version , now the users want the dashboards needs to come automatically in homepage when login into ServiceNow instance , how to achieve it. Current view :They need in dashboard view how it...
Sold Products are not visible.
Hi Community!As per the functionality, an Internal user should be able to create a case. When I impersonate as internal user or customer agent, when I select the account, I should get all the active sold products in the popup window. Instead of getti...
Recommended Actions (SOW) - How to change "Attach and add link in comment" to post to Work Notes ins
In Recommended Actions / Service Operations Workspace, I am using the OOB Guidance "Attach and share article".I can see OOB actions:AttachAttach and add link in commentAdd link in worknoteI want the popup and action behind "Attach and add link in com...
Activtity tab of Interaction is in light orange color on Prod but not on Test
Activity tab of Interaction is in light orange color on Prod but not on Test What could be the reasons for this?.Please suggest. Spoiler
Validate CSV header fields when user uploads file to attachment variable.
Hi Team,I want to validate the .csv file header that is attached to the Attachment type catalog variable, this validation can be on change or while submitting. I want to check for specific header columns that must be present (eg., First name, Last na...
Previous RITM-(Requester form fields) needs to be copied to new RITM via flow.
Hi , I need to create a playbook with 2 scenarios. Lets say-1.Subflow Requirement- Submit a catalog Item via a subflow and make user to submit one field called test1.Once user fill the field details in requestor form fields, resolve the RITM.2. Subfl...
How to remove/hide "Bold" option and styling from HTML fields in form?
I am looking for the best practice / recommended approach to restrict or remove the "Bold" text option and bold styling from HTML fields on a form.Specifically, I want to address two main requirements:1. Toolbar Restriction: Prevent users from applyi...
Exact Character limit for few variable types
Hi Community , Can you please let me know the exact character limit for these variable types? @Ankur Bawiskar 1 . Multi Line Text 2. Wide Single Line Text Regards,Tulasi.
Resolved! Inbound Action for Email processing help
Hello, our team has created a custom group / app for HR that allows them to create tickets etc.Its designed so the HR person can reply to the person from the incident and then the user can reply back, works like the incident table for all intents, bu...
Restrict visibility of a specific Catalog Item's RITM and SCTASK to only two groups
Title:Restrict visibility of a specific Catalog Item's RITM and SCTASK to only two groupsDescription:Hi everyone,I'm working on a requirement where only the RITMs and SCTASKs created from a specific Catalog Item (Language Services) should be visible ...
need to change from email address to particular notification.
we have a OOB email notification. i need to change from address for this particular notification. i have updated the from address here its not working still I'm getting smtp mail address in outlook.Could you please help me to fix this
