What is the best approach, if i have a requirement that needs to have an Incident associated with a request, updated with the responses from the submission, in a specific field (Priority Escalation Justification'.
I am trying to troubleshoot why the cmdb_ci field is still editable after I apply "Run If False" code in a UI Policy. Here is my Run if True code:function onCondition() { if (g_user.hasRole('usb_unauth_change_manager') || g_user.hasRole('change_...
I've created an Outage for a Business Service, which shows up in the Status History, but not in the Current status. Can you please tell me what I might be doing wrong?
Apply Template email option not showing on Higher instance. Able to test Client email Template on Dev but on UAT and Prod its not visible to Select email template although email templates which i created are there in table.In Dev there is an option...
We have implemented a custom UI Action on the m2m_kb_task table. The button is not appearing in the related list view under the Problem form. We would like to confirm whether UI Actions are supported on M2M related lists, and if not, what is the reco...
Hi, I am stuck at advance reference qualifier for variable I am working on an advanced reference qualifier for a Service Catalog variable, but it’s not working as expected.I have two variables:Agora Team – Select Box (single select)Select Role – List...
Hii all, We have configured an email notification on the sysapproval_approver table to notify a group of users when an approval is requested. A CC recipient is also included in this notification.When the notification is triggered, each member of the ...
either the security group or attachment needs to be filled in. So I would need 1 of the 2 to be filled in before they can click order button?
In the development environment, the "Create Article" button is available, but in the production environment only administrative users can see it.I've already validated the "Can Contribute" field in the bases, and there are users with permission who ...
I have a requirement where i need to create a CSAT and DSAT report where above 3 - 5 is considered as good and below 3 - 1 considered as bad on a scale of "1-5". so, the metric is "overall how satisfied are you with resolution provided by the agent i...
Hello All,we use @ mention functionality for our Work notes to mention users by which it send the emails to the mentioned users which is working fine for some tables but it is not working for other tables like RITM , sc_taskcan anyone assist how we ...
Hello Team,I have one outbound integration setup with one third-party tool.Once a incident is created(and assignment group is x) the incident needs to be created on the third-party system .I have created a flow and got the response and did set the nu...
Hi , I have created a template in the Next Related Child Template field in the sys_template table for the parent record. However, when I create a Change Request and apply the parent template, the template configured in the Next Related Child Templat...
In platform analytics, I would like to create a dashboard or report for the problem records that have gone to Fix in progress state in the last 7 days. Meaning, a report for last 7 days changes in the Problem State. I am not able to create a report ...
I have a flow attached to a Catalog Item which basically flows as noted below. If any of the tasks are manually changed to anything other than "closed complete", it breaks the flow, the fulfillers of this request need the ability to track the state o...