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Impersonate a user via API?

Hello all,  I want to write an integration with ServiceNow for a third party webapp. They want to display the tickets of the actual user (same username here and there, auth via LDAP) in the third party webapp.  The way I imagined this is that I eithe...

nils_drews by Kilo Explorer
  • 3818 Views
  • 6 replies
  • 0 helpfuls

Modify Profile Menu- Native SN view

Hello All,Greetings.It would be great to share some insights about how do we include any new option (e.g. Navigate to ITSM Portal) OR remove any existing option (e.g. Printer Friendly Version) from the Profile Pop-up box. Looking forward to gather th...

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Puru2 by Tera Contributor
  • 309 Views
  • 4 replies
  • 0 helpfuls

Resolved! ITSM Workflow Question

Hello Team, I have a requirement : I am submitting the request and there we have certain approval after the creating the change request from the Run Script activity of the workflow in that workflow i want to wait till change request state should  mov...

sanjaybagri by Tera Contributor
  • 615 Views
  • 5 replies
  • 2 helpfuls

Date picker is not working on catalog forms or its broken

Hi All,There is a issue which we are facing now days on portal is Date picker on Date/Time type fields is not showing the calendar once we try to select the Date/Time on service Portal we have to refresh the page once then its allowing.When we raise ...

Atik by Tera Contributor
  • 282 Views
  • 3 replies
  • 0 helpfuls

How to link NLU models and intents to Genius Result configurations

Looking at the documentation below, I don't understand how to link the NLU model and intention to the result structure of a genius. Or not correct...How can I map NLU models and Genius Results?Docs↓https://www.servicenow.com/docs/bundle/yokohama-plat...

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NatsukiO by Tera Expert
  • 288 Views
  • 1 replies
  • 0 helpfuls

Level 1 Manager Approval for RITM

Hello Team, I have two levels of approvals for a request.(RITM)level1 - manager level 2- groupThis I have used workflow. 1) Now, if Manager only raised a request for his employee, then I can see approval record is "No longer Required" state and not p...

Sriram28 by Tera Contributor
  • 445 Views
  • 4 replies
  • 0 helpfuls

Keeping Track of Subject Matter Experts and other contributors.

We have some articles we create with information that Subject Matter Experts and others contribute through email, etc.  I'm wondering how Knowledge Managers out there keep track of SMEs who contributed the information but are not the actual author of...

SuzyH_ by Tera Contributor
  • 318 Views
  • 1 replies
  • 0 helpfuls