I need to configure the LDAP listener for an LDAP server that is not Microsoft Active Directory. The docs state: The listener can be deployed on a Microsoft Active Directory server that supports persistent queries (ADNotify), or on an LDAP server tha...
Hi all,Our organization is evaluating the ServiceNow product and would like to know if it's possible to setup a workflow that would send an alert to a user to confirm that they are the custodians of an asset when it's assigned to them via the Asset M...
Hi guys, My question is: what are your go to tools when managing an unprepared client. Scenario: Contract is signed after 1 year of negotiation, we are about to do full ITSM implementation. In the first 3 workshops the client answers to most questi...
Hello all,Im having issue with the customer information for RITM on SOW. as attached the first photo doesnt have it under a RITM record, but the second picture for an incident record has the sla and timing.How can i enable sla timing on the record in...
'Retire' UI action is missing in Knowledge center workspace but visible in 'itil' view. We have configured declarative action but still UI action is missing.
Hi, I need some help.I have a use case where I need to display a popup message when a user submits a catalog form. This is working fine for catalog items. I created a widget for the popup and called it in an onSubmit client script, and it works as ex...
Check: I Have parent group named called " NNC" and the child group named "WRN-ADC".I am part of child group.When i open the catalog task assigned to me, i can able to see the task assigned to the parent group also. How to restrict this. How this fun...
Can someone provide some insight on how to add project tasks, incidents, and sc tasks to the same visual task board?Thanks in advance, AJ
How have you implemented Unauthorized Change Request in your organization?Whenever there is an unauthorized or an illegal change to any CI, we want an Unauthorized Change Request to be Created.OOTB, this is an emergency change.What process do you hav...
I have a form with two sections:Section 1 contains a field of type File Attachment.Section 2 contains two mandatory fields.When a user uploads a file using the File Attachment field in Section 1, the file uploads successfully, but the form automatica...
Hi Community,I have a question about the purpose of the Override field in UI Actions.I created a UI Action on a parent table and another UI Action on a child table using the same Action Name, but with different scripts/actions. The child table execut...
Hi Team,I have to restrict the visibility of standard change templates based on the assignment group, templates should display if the user is part of that group. Please help me to get this done ASAP. Thanks.
Planned & Actual Date Fields Read-Only in Project – How to Make Editable?I checked that the Planned and actual Dates are derived from Project Tasks, where the latest end date of the project tasks determines the Project’s end date. But how can make ed...
Hi all,when I open enhancement table, in the list view I can see the sys id of the product instead of display name. I have attached the screenshot. How do I fix this?
Hi Team, On the Change form, we have a Manual Approver field which is a List Collector. Currently, it is configured to allow selection of only active users who have the approver_user role. We have an additional requirement to enhance this restriction...
