Role required to Delete a Knowledge Feedback Task
Can anyone please let me know which role is required to Delete a Knowledge Feedback Task in 'kb_feedback_task' table.
Forum Posts
Reports
Within a demand ticket, a project is created, and subsequently, project tasks are established. Our goal is to develop a dashboard that comprehensively illustrates the timelines of both the project and its tasks, alongside their progression status in ...
Restrict Workflow Progress Until Multiple Approvals Are Completed
Hi,I'm working on a Change Management workflow in ServiceNow and need help implementing a conditional approval logic.Scenario:A change request is created during a freeze period, which triggers an additional approver (Freeze Approver).If the change ha...
Resolved! Make Assignment group dynamic
Hello ServiceNow gurus, could you please help me ?I've created a client script to auto populate the assignment_group based of the Assigned_to. In other words, you just have to type the fulfiller's name and his service group will get populated in the ...
Resolved! How to update different two tables values based on single catalog item input
I need to update CMDB_ci record manufacturer name and the same time need to i need to update cmdb_ci_aix_server table record approval group name but both the record have similar ci name eg : in cmdb_ci table have "TEST" name with two records one is b...
Is it possible to restrict end users from accessing the UI?
Is it possible to restrict end users from accessing the UI and just to the Service Portal?
Knowledge
(function executeRule(current, previous /*null when async*/) { var kb = new GlideRecord('kb_knowledge'); if (kb.get(current.document_id)) { if (current.state == 'rejected' && previous.state != 'rejected') { var author = curren...
Resolved! Catalog client script to clear location
For catalog items, we have a variable set that includes location with a default of javascript:gs.getUser().getLocation(). We have traveling staff with multiple locations and would like this cleared on load for them so they are forced to select ...
Resolved! Create Follow-Up when there are Additional Comments on Closed RITMs
Hello,I've been tasked with creating an incident ticket when a closed RITM receives an additional comment. I created a flow to help satisfy this request as follows:Trigger - UpdatedTable - sc_request (sc_request_item was not available)condition: addi...
Importing bulk knowledge articles
how does using the CSV/XML process work with bulk knowledge import. Specifically if and when the article has images. The legacy system can export articles in CSV/XML format with required fields (title, body, metadata, valid to date). what is the proc...
Search Knowledge Button on Tasks but not Incident?
Looking for some insight on this please. The Search Knowledge button is an excellent feature when dealing with Tasks as it seems like it grabs the whole article html and posts that so the person would receive an email with that in. Does the same feat...
Sort @Mention user list to be most recent on top?
We have a lot of employees at our company and when using the @mention feature it shows everyone alphabetical. Is it possible to write a business rule to run for mention on the sys_user list to show recent selections on top? Thanks!
Admin fields on catalog item for reporting out?
In our previous request system we had administrative fields on the catalog items allowing us to report on the items once completed. It seems like ServiceNow does not work in this same manner so what is everyone using to do this? For example we have a...
Variable Sync from task to ritm
Lets say, I have a variable called "TEST 1" in RITM and hidden but the same variable is also present in task and visible on the form.Now I am trying to update the TEST 1 variable with dropdown as "yes" and saved the form. I am going back to the reque...
HTML/JavaScript Codetag Properties
Hey community,Has anybody been able to properly identify the implications/risks involved with enabling the following two properties? Specifically focusing on the first one which focuses on HTML embedding according to ServiceNow documentation. glide.u...
