Hello can anyone help me for build this survey satisfaction trigger. (I would like to send an email survey to the requester after the closing of a RITM to assess the quality of the work. And check that a survey is sent 30 days after closing).i know t...
I need to auto-populate a text field in a catalog item from decision builder results. Please let me know how can I achieve this.
Hello, There is a requirement related to a survey. I need to auto-populate the default value(dynamic) of one of the survey questions when it loads.Detailed requirement: We have created a UI action that opens a survey form when clicked. Currently, the...
Hi All, As part of my project requirement, I need to analyze the ITSM Success Dashboard. I installed the required plugins in my PDI configured roles and ran all the performance analytics jobs and the data collector job as well.But all the indicator g...
ObjectiveEnable automated creation of Microsoft Teams from ServiceNow using Microsoft Graph API. This document covers the end-to-end process for calling Microsoft Graph, handling asynchronous responses, and extracting the teamId from response headers...
Hi When ever sc tasks and incidents are triggered with empty group which state is one of open,WIP and onhold then need to configure the Queue Manager to assign all SCtasks & Incidents automatically within the ABC group group members who is available...
Title: How to Retrieve URL Parameters in Catalog Client Script (Challenge ID Example)Hi everyone,Today I’d like to share a solution to a common issue that many developers might encounter while working with ServiceNow catalog client scripts.里 Problem...
Hello, I am trying to configure a sequence in the approval of a normal change during the authorize phase using change policies. It seems to require a modification to the OOTB approval flow. Should be simpler in my mind. Any suggestions? I looked ...
I have created one on change client script.' Time taken'(on change field) is selected as 1 hour then business application option should be removed and in other options 1 hour should be visible .When i am selecting time taken as 1 hour then business ...
We have an onboarding order guide which is setup to cascade variables.We have a need to be able to report on the 'describe needs' variables.One of the variables is a a select box for 'computer type'. One of the choices is 'no computer needed'How can...
Hi, I have export data from report in list view where we have 2 lakh records. but the attachment is not added in the email. I have checked the system property value in my instance glide.email.outbound.max_total_attachment_size_bytes. it is 18874368.I...
Hello all, I am looking into granting an API account access to a Database View. Do I grant the API account access to the underlying incident and task_sla tables? In addition, can the ServiceNow table API be used to query this Database View dire...
Hi all , I have requirement where when i open a new change task record default state is pending (-5) so when its in pending state i want to hide close state (3). and after i save the form then when i change the state to any other choice like open , c...
Hi @all I have a requirement where I want to remove one variable set from 2 catalog items where variable set is in one scope and 2 catalog items are in 2 different application scope. do tell me what best practice is to remove variable set from catalo...
When clicked on the Create change request ui button on service operation workspace it takes the short description and description to the change request i want the parent field also to be mapped with the incident r record.How this will be done?@Ankur ...
