Would like to understand where I can customise the default values on Incident fields, when a User creates a ticket through Self-Service/Employee Centre please - want to update default value for the Urgency field.
Hello everyone! I have seen, that there's a role in the Base system roles, that is call "Nobody" and it has a warning message that sais: "Applying the nobody role may be irreversible if applied to some important system functions." and the description...
Does anyone have any experience working with the GlideSecurityManager API? I'm looking to update a user's roles dynamically without the need for them to sign out and then sign back in and came across some really interesting posts on the GlideSecurity...
Hi, I have created new change model as same as the normal, and i need to send the approval to assignment group and a custom group, then i have created flow using the ask for approval for change the state access to authorize. For that , they said lik...
Family / UI: YOKOHAMA (Next Experience)Page: User Preferences → NotificationsConstraint: We are not allowed to modify UI Builder in this environment.Business requirementNon-admin users must not see or access the Custom notifications section/tab (incl...
How to hide the RITM variables when clicking the Preview (info icon)? I have already checked Configure → Layout, and I can see the Variable Editor formatter there. How can I hide the variables in the preview view?
Please Help me
Hello, Actual start and Actual End Dates are not updating after change Task closed. This is working fine for Normal, Standard, Emergency. Now we have created a new change type as well, for that this functionality is not working. I found below busin...
Hello All,I want to expose one api with one thirdpart tool but it should also have ouath as authenticaion method.How i should create this?Any idea @Ankur Bawiskar ?
Hi All,I have to create a variable with 8 choices in the type of check boxes. I used container start,split and end but still im not meeting my requirement. After split variable.Option default Label is visible in the top of choice list.I need to remov...
Hi everyone, I’ve noticed that some properties/records which are restricted to be updated only by the maint role in the UI can still be modified using Scripts – Background. Is this expected platform behavior due to elevated script execution privilege...
Has anyone tried changing where the Knowledge Checkbox appears on the Incident form? We would like it to appear on the Resolution tab so it would be convenient for the person that is resolving the incident to create the Knowledge Article. Is this p...
I noticed that the Priority matrix is not updating in a problem ticket. I can change both options to High, but te Priority will remain in Planning. It works in an incident ticket. What could be the disconnect?
Hi All, We have a request to allow a Project Manager access to Visual Task Board in ServiceNow and to be able to leverage all functionalities of VTB e.g. adding, new card, lane, assigned to, update work notes.We are on Yokohama version, while checkin...
I have paid for my CMP but the link to take my delta exam has not become active. Do I have to wait a certain time for it to become active? Any help is greatly appreciated.
