How to have the MRVS info display in service portal once submitted by requestor?

[Si Min]

Hi All,

Obviously my widget for the service portal has been customized and I not sure where to fix to get it display out in the service portal in requested RITM item and approval screen.

Thanks.

[siva_]

Hello Si Min, 

Currently , there is no OOB way to make the MRVS information to be displayed in the approval screen, You need to customize the things and then script for displaying everything in the catalog task descriptions and approval emails and approval summarizer macro 

I found an article where they were scripting everything to display the information of MRVS in the approval email and approval summarizer macro and catalog task . 

The one thing which i really dont understand is if you have MRVS and if that has multiple rows and each row needs a different approval , when we are submitting that particular thing , how can approver know which row he is approving . 

The only way i got is , we need to generate approvals through script for each row and populate MRVS information in the approval record description 

Hope this helps 

MARK THIS RESPONSE AS CORRECT/HELPFUL BASED ON THE IMPACT

Thanks,

Siva 

[Si Min]

Hi Siva, Do you know where to get the info for scripting the approval & catalog task? Thanks.

[siva_ · Accepted solution]

Please find the link here for the community article.

Hope this helps 

Mark this response as correct if that really helps

Thanks,

Siva

[Si Min]

Hi Siva,

Thanks for the quick replied.

This article I read before, but I still can't get the idea where to start with.

Are you able to give me some head start?

Thanks.