Hi, I have a widget for ticket view where I made some changes to edit the field called 'customer reference id.' However, currently, this field is only viewable and editable when it has a value. I would like the field to always be visible, even when i...
Is it possible to create a flow that if you check a certain field in CatalogItem, another catalog request is submitted? I want to use Flow Action from a catalog request to submit another catalog request.
Hello everyone,I'm planning to work as a ServiceNow developer after 3 years; that I couldn't work due to personal reasons. Any advice would be greatly appreciated. I have ServiceNow certified implementation specialist and ServiceNow certified adminis...
Hi, The regex validation in the below code is not working. could someone please help me on this . var nonPrint = "123Test*input";gs.print('nonPrint1'+nonPrint);var regex =/^[0-9][0-9]*$/;var s = nonPrint.replace(regex, '_');gs.print('nonPrint2' + s...
Hello Everyone, I am looking for ideas and hope you can share your experiences as well. Fulfillers are reaching out to me asking how they could communicate with affected users from the incidents associated witht the problem ticket. I know we can comm...
Hi, I need to add the below variable into the below table for a particular catalog item but it isn't available to dot walk to. Is there another way I can achieve this? Do I need to create a DB view and if so, what tables? sc_req_item: Need this v...
Need more details of this property - glide.xml.entity.whitelist How it works, and what should be the values.
I have the Microsoft Sentinel Plugin installed for the bi-directional sync of incidents:We are seeing an issue where sentinel is updating ServiceNow Incidents after the close. Multiple times. (Like hundreds of times) We have an Incident state of Res...
Hi All,Before updating the RITM work note I need to check if the work note contains "ZjQcmQRYFpfptBannerEnd" and if so i need to eliminate this and pass it to RITM work note section how this can be handled?Note: skip value logic is already working in...
We would like to build a flow action by ourselves to preview a catalog item within Catalog Builder just like how it was mentioned in the demonstration video on the documentation: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/produc...
Hey everyone, not sure if the forum is correct but I need help with reporting.Our company is still new to ServiceNow.In reports, I would love to create a report that shows us the average time the incidents/requests are created by the user.If the peak...
Hi All , I have an existing functionality where I have two sections in my email notification as seen in the image below now I want to edit the section and I want to have all the ten fields one above the other I have this piece of code in my existin...
I am trying to create a Wiki-type knowledge article. this is the very first time, I am created can someone help me how to create these Wiki-type articles? or any pointers where I can find this information.
Hello, everyone,I'm doing the ITSM simulator. Can someone help me with this task? Can you give me the list of actions to complete the task? Thank you! As a change requester, I want certain fields and related lists copied to the new change request w...
Hi Community, I have this email script which is pulling affected products in the notification. var gr = new GlideRecord("m2m_kb_ci");gr.addQuery("kb_knowledge", current.sys_id);gr.query();while (gr.next()) {template.print(gr.getDisplayValue('cmdb_ci'...
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