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Forum Posts

Subscription Overview - Subscribed Users

How can you see the 'subscibed users' for product subscriptions, we are apparntly over our HR subscription (HR Enterprise Onboading - HR User v2) however there is no easy way to see which users or groups are subscribed.The 'Subscribed Users' related ...

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CMDB tables with large data not loading

Hi, we have around 100 million records in our CMDB tables and it's taking a lot of time while trying to access any of these tables. We already have indexing setup, however it's not of a much help. Wondering how of the customer who have the large data...

Adding service fulfillment steps to Catalog Item

In my catalog items we use the Step Based request fulfilment flow. Is there a way to add Service Fulfillment Steps without using Catalog Builder? I know that this can be easily done in Catalog Builder but I'm trying to avoid using it because I hate h...

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anthony_d41 by Tera Contributor
  • 1163 Views
  • 1 replies
  • 0 helpfuls

can we create a view specific list control?

Hi All,I want to hide new button, remove filter icon from the list view. Basically a read-only kind of list view. Can I use list control to achieve this or do we have any other functionality. Please suggest.

Resolved! Advanced work assignment

Hi Team,Can we use Advanced Work Assignment with Custom application. Seems with ITSM, HRSD, and CSM it is already available. I would like to know its possibility and procedures with custom applications.Thanks in advance.

nivethika by Tera Contributor
  • 1581 Views
  • 3 replies
  • 2 helpfuls

Resolved! i am unable to get the count of attachment

Hi Below is my requirementabove is the attachment data i have .. in this i need to get the details of type( how many records count in user & group) for this below is the script i written but it's not working var attach = new GlideRecord('sys_attachme...

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Rama26 by Tera Contributor
  • 603 Views
  • 4 replies
  • 0 helpfuls

Migrating Knowledge Articles from BMC Remedy to ServiceNow

Hi friendsWe are looking to migrate over 4'000 Knowledge Base Articles from BMC Remedy to ServiceNow.We already have the data from BMC Remedy stored in a XML-File.My question is, how can we import these KBA's from the XML-File as simple as possible i...

zesigerr97 by Giga Contributor
  • 1310 Views
  • 1 replies
  • 0 helpfuls

SCTASK

Hello everyone, I have a flow designer designed in a way that whenever customer fills the form in SP portal a RITM is created and then SCtask is created in the same RITM. My issue is I created a varaible lets say  ex: Team and it's type is choice wit...

vixxy by Tera Contributor
  • 444 Views
  • 2 replies
  • 0 helpfuls

Scope of Knowledge Management

Good afternoon, I have a question regarding Knowledge Management.  What content should be stored in a Knowledge Base and what should not?   Based on documentation, I have found that, at a high level, knowledge is a support tool.  This means self serv...