Resolved! How to show New button to only specific group in catalog task
Hi, I have a requirement to show New button only to specific groups in the catalog task.How to achieve that? Thanks,Samiksha
Forum Posts
How do I Increase the number of catalog items displayed by default on the portal?
How do I Increase the number of catalog items displayed by default on the portal? The current default is 15 items.I want to increase to 20.
How to Revert Changes to a Record That Were Made in DEV
Hi all, I was doing some work with email scripts in DEV and accidentally pasted over one script, and now I can't return it to as it was. The change was captured in my update set, so I'm wondering if there is a way to revert the change from the update...
Resolved! Widget Customization on portal
Hi Folks, Greeting...! I want create header name on portal in between "System Status " and " Request ", How to add the clickable link on portal. Kindly help me on this, I want clickable link display on Portal Like " Tours" Kindly advise on this scena...
Need to get future expiry date in reports
Hi All, I have requirement to get future date by using group by in reports Bar type.For example a record having customized field called Warranty expiry(Date field) which is holding expiration date of respective record. So using reports (Bar type) and...
After business rule is not running when a field is auto updated by the system
Hello, I have a field "A" that must be updated when the value of the field "B" is updated (both fields are in the same table), to do this I created an after business rule that runs each time the field "B" is updated and it puts the needed value for t...
Resolved! How can we start the flow from beginning if the approval is reject in change
Hi All,Please help me on the below requirement. When change approval is reject on the first level the state should set to New and the flow should start from the beginning. In workflow we can give the connector to the beginning of the flow activity bu...
Reset Password solution when client has SSO in place
Hey guys, almost 40% of the entire Service Desk backlog annually is related or resolved through reset password procedure. In my case, but please do not focus on the auth provider, means that plenty of people must reset the password in OKTA and then s...
Resolved! What is a database index and how to create one
We have created a column named "aaaa" in the table and created the database index shown below. After creation, I activated the unique of the column "aaaa" and the index column changed to "u_aaaaa_2" as shown in the figure below.Why has this changed? ...
Change view when creating a new incident
When creating a new incident, it defaults to the most recent view that I had selected. Is there a way to change the view, like you can do after an incident is saved?This screenshot shows the option I get to change a view on a saved incident...But w...
Restrict inbound/outbound emails, visible to only specific role users
Hi, Restrict inbound/outbound emails(sys_email) and visible to only specific role users and which should not impact on task table in activityTried Business Rule run before on Query, able to restrict but emails are not processing. Also tried ACL's not...
Notification
If state is pending user in the ritm table then send four notification to the requester 1 notification will send after one day of changing state of ritm 2 notification will send after 5 days 3 notification will send after 15 days 4 notification will...
Resolved! Dividing two decimal field types is returning NAN
Hi All, I have been trying a requirement where I need to divide the two decimal fields and display the value in another decimal field. when I try doing it in the script include(custom scoped application) it is always giving NAN. I also tried using p...
Can we use glide ajax in business rule advance script
Hi All,Can we use glide ajax in business rule advance script like below? var jax = new GlideAjax("validatephone");
Predictive Intelligence - missing crucial BR after installing plugins
Hello guys, I have a problem: I tried to install Predictive Intelligence for Incidents on my Utah instance. The installation of the plugin went without any problems, but when I wanted to find the key BR called "Default Task Based Prediction" it turne...