How to hide a Related Tab and sections from the RITM form using a UI Policy script.

[kjain]

How to hide a Related Tab and sections  from the RITM form using a UI Policy script.

when a particular catalog item is used, the the RITM generated should hide few of the fields, sections and related list and tabs on the form.

 I have written the code like below in UI Policy Run script

function onCondition() {
g_form.setDisplay('request', false);
g_form.setDisplay('location', false);
g_form.setDisplay('cmdb_ci', false);
g_form.setDisplay('priority', false);
g_form.setDisplay('u_ritm_category', false);

g_form.hideRelatedList('u_vendor_id_reference', true);
//g_form.setDisplay('u_vendor_id_reference', false);

Thanks!

[Ankur Bawiskar]

Hi,

I doubt you can hide the embedded list of Vendor IR References

But the related list should be possible

Is this setup in your PDI and you are ok to share url and some admin credentials please share here

Regards
Ankur

[kjain]

@Ankur Bawiskar 

I have set this in my PDI, below is the URL:

https://dev68200.service-now.com/

id: test.123

pwd: 12345

Thanks!

[Ankur Bawiskar]

@kjain 

I just checked and it is able to hide Affected CI, Approvals, Incidents, Task SLAs

I was about to check for other but now could not login to instance

just debug line by line by commenting the g_form.hideRelatedList()

also error here

g_from.hideReleatedList('sc_req_item');

it should be g_form and not g_from

Regards
Ankur

[kjain]

Can you login now and try.

Thanks

[Ankur Bawiskar]

No success.

Regards
Ankur