My requirement is to change the time zone of fields on change form (planned start date & planned enddate) based on the time zone selected. How can I achieve this? I have tried this, but I don't think there is any method client side which sets the tim...
What is Glide System? Glide System API running from server sideThis API will provides different methods to get information about the system, the current Logged in user, etc. The Glide System global object is gsMany of the Glide System methods facilit...
Team , We have a modules under Policy breaches , now we don't want Remediation action module to be shown under policy breaches , what would be approach do i need to follow to remediation action module to get rid off from here ?Much appreciated your h...
I would like create a macro variable but this option is not available
Hi Guys, Am new in ServiceNow Implementation. I realize that whenever argent added the additional comments, the state need to be manually change to On Hold ,On hold reason: awaiting caller. I have created a business rule as below: When additional co...
When an emergency change is rejected, it is not reverting back to New state and moving to next state. Checked flow designer flow and approval policies but couldn't find anything. We are using San Diego version.
Good morning, team: I have a table of documents in which the user uploads attached files in a 'file_attachment' type field in case a file is uploaded in doc or docx format, i want a PDF conversion to be done so that the next time it is downloaded it ...
Hello,We have a use case for a 24x5 (mostly) weekday SLA schedule, with the qualification that it needs to start at 6pm on a Sunday (when our internal support team coverage starts) and end at 6pm on Friday.I've tried a few different combinations of s...
Hello Experts, I have a request from a user to create an ACL that restricts who can write to the Scrum Role field on our Group Members table. Our customer would like to restrict write access to users:in the ITBM Administrators group ORhas the 'safe_s...
i used below code for avoiding duplicate asset tab with state is in-use, here instead of using gliderecord how can i user asynchronous glide ajax call, can anyone plerase rspond how can i user asynchronous glideajax call for below code function onSub...
1.When incident task is created in incident, all fields like configuration item, assignment group should be populated in incident task from incident form.example: in incident the assignment group is change management, when i create a incident task th...
Hi ,I need to set short description with the help of reusable flow steps module.Short description should be in this format - CI | Country | Email. How Do I write script in the set short description field. Context - Have created one new catalog item ...
Our client wants to relate RITM to RITM. I know there is an existing Parent to Child relationship but when you relate a child RITM to a parent RITM, you cannot see the relationship under the child RITM. Client wants to see both related tickets. For e...
Hi All, I have a request,1.I have one assignment group which is having 10 ITIL users. So when ever ticket created it should assigned to engineers based on 'last assigned ticket time'. If A user owned ticket 5 min ago and B 10 min ago then new ticket...
