I need a catalog item to be made public like even without users logging in to servicenow, they should be allowed to submit the request. Can I get the detailed explanation of how to achieve this.
Hi all i have a requirement in Inbound action where a incident needs to be created from the incoming email which contains as below: Group: (a group which is present in sys_user_groups table) Impact: Low Urgency:Low So using the inbound action the inc...
Hi, I have a scheduled job which has some values. I need to bind a particular value to the notification link from the scheduled job so that i can set that value on the catalog form field. What is the process i am doing? 1. I have created a scheduled ...
I want to know who requested the chat when no agents are available in agent chat/workspace
Hi, Where can I find the internal name in flow designer? Where did I write it? I don't remember. Kindly help. Regards Suman P.
Hi All, I have one requirement. We have 2 custom fields in sc_cat_item table i.e. Catalog owners(list collector) and RITM Fulfillment group(Reference field). Based on this inputs the catalog item should be made available to edit in catalog builder. B...
I need to restrict the Table API integration from updating a particular field value to false, when it is already set to true by any means of update. Manually or though integration. How to achieve this? Through ACL or BR. I tried with Data policy, but...
We recently started using the ITSM Agent workspace and would like to pass the opened for variable on the interaction record to a a variable thats apart of a variable set on our catalog items. How can I pass a variable from the interaction record to a...
In change added a list field referencing to group table to select multiple groups and also i wanted to add individual users but can't able to add. Can anyone please help me with this.
i have ran a transform map and captured it in update set on cmdb table. after that i could able to see the records but showing as empty names and when we open record it is showing as a new record. i tried to export from other instances but no luck. c...
My organisation want to set priorities for users logging incidents based on VIP flags all from the service portal. This is our current form for creating incidents: Now is it possible in the back end to say set a default priority to 2 for VIP user...
I've got a need to check and make sure that a file attachment contains a certain name for Standard changes when the change moves to the scheduled state. So when the standard change moves to Scheduled, the script needs to check and make sure that the...
Hi. In the context of my apprenticeship, I have been given the task to create a Service Portal for a fictive company with notably an IT Kiosk to propose a resolution of frequent problems to end-users. I thought to integrate Walk Up Experience in Serv...
Hi, I am getting the output as array of objects as below on the Script Include. var arrStore:[{"iteration":1,"fromDateVal":"2022-04-25","toDateVal":"2022-04-25"},{"iteration":2,"fromDateVal":"2022-04-26","toDateVal":"2022-04-26"},{"iteration":3,"from...
Hello, I have a requirement to show all configuration items associated with the service Reference: CMDB_CI_Service table to show all configuration items associated with the service "SAP Enterprise Services"; Thanks in Advance