Hi all. i am trying to add one custom button below actions dropdown after case button in Standard Ticket Header widget. so this widget is dependent on Case Ticket Action widget. so in order to add one custom button. what changes needed in case ticket...
Does anyone happen to have a screenshot or a description of when a CAB attendee clicks "Notify Me" in the CAB Workbench - what notification is triggered? Is it an email? Is it a pop-up or sound? I couldn't find any examples in my searching that could...
I want to report when the sla got breached and by which team. e.g. Incident is assigned to Group A, ticket got breached here . Then it is assigned to Group B. the ticket will remain breached here so in report we are unable to get by which team SLA go...
What is the criteria to set priority of an incident/problem? I know it involves impact and urgency however if there are any other factors available could anyone mention those? Thanks!
When testing Connect Support, I think I recall being able to create an Incident (as a Quick Action) which carried across into the Incident record the chat dialogue (cant recall what happened to any attachments exchanged during the Connect Chat dialog...
Hi All, I am working on a Webservice(Import Set API), Customer want 'status' field to be be customized based on the fields update. Can we modify the 'status' in the response body? import_set": "ISET0411424", "staging_table": "x__rest_cmdb", ...
Hi Team, Good Day! I am seeing an issue where we are getting below error message in response, whenever hitting table API (incident) in order to create an incident. { "error":{ "message":"User Not Authorized", "detail":"Failed API leve...
****I want to download selected files from incident instead of all could you please help with the script***
Hi Team, Unable to import the xml's getting below error. Please refer the screenshot. Please let me know how to resolve this Thanks.
Hello EXperts, I have a custom action to populate data in a flow. Although it is showing the result when I test the custom action separately, but in flow, the output is populating empty value. But the input value is taking correct result. Below scree...
I want to delete five active incident records on incident table.
I'm testing use cases with ATF's and getting an error message at record query step. Error: FAILURE: No records matching query:Parent = LNP0001037 1. Impersonate user 2. Opening record producer in portal page 3. Set variable values 4. Submit record pr...
How are people handling recurrent maintenance tasks in servicenow? Currently we have about 20-30 recurrent tasks that our IT team needs to do at regular intervals, most are weekly, some monthly, and a couple annual/biannual. Each task would be assig...
On submission of a Incident form, without populating any of the fields, I click on the Submit button. I will get an error message saying caller and short description fields are mandatory. How to debug which is the data policy or UI policy that throws...
Hi, In Change Management, ServiceNow displays the Delete button which allows users to delete change requests. Some companies keep it visible, others hide the delete button. My initial thought is why would we allow users to delete request. From an au...
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