How to hide a widget for particular roles in Service Portal

[Susmitha1625]

Hello Developers,

Please help me achieve this requirement, We want to hide a widget to non-itil user roles on the Service Portal. We've added a user criteria to the widget in the backend (it's hiding the data) but, the widget is still appearing on the Portal. I basically want to hide the widget if the user doesn't have itil role. I tried to install 'Service Portal User Criteria Support' plugin to follow the steps from 'https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/build/service-portal/task/widge... but the Related list doesn't appear for me as mentioned in the link. Kindly help. TIA

Adding an example widget to remove

[Community Alums · Accepted solution]

Hi @Susmitha1625 ,

The related list should appear !!

Before you begin

Activate the Service Portal User Criteria Support (com.glide.service-portal.user-criteria) plugin and set the glide.service_portal.user_criteria_enabled system property to true.

Role required: admin or sp_admin

About this task

You can apply several user criteria records to a single portal item.

Procedure

1. In the Service Portal Configuration page (Service Portal > Service Portal Configuration), open the Page Editor.
2. Select a page from the list.
3. Select a page, widget, or widget instance node from the page tree.
4. Under related lists, click Who Can View or Who Cannot View.
5. Click New.
6. Select a criteria from the Can View or Cannot View list.

   Selecting criteria from the Can View or Cannot View list applies user criteria records created in Create a user criteria record for Service Portal to the selected page, widget, or widget instance.

7. Click Save.

[Susmitha1625]

@Community Alums  Thank You so much, It helped me. I didn't know to change the property.