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06-16-2023 12:27 PM
We added two custom note types / choices to Incident. This is in addition to the default Work Notes and Additional Comments. I want to disable them so they are no longer choices/visible. There have been some notes made using those custom notes, so I don't want to delete from the table.
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06-21-2023 11:42 PM
Hi @David Banghart,
The solution is actually pretty simple.
Instead of deleting the custom journal fields, just deactivate them in the dictionary.
They won't be shown anymore on the form, but you could still access them if needed. No need to use UI policies or scripts for this requirement.
Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.
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06-18-2023 09:08 PM
You may use a UI Policy for that.
If it helps please click Accept as Solution/hit the Thumb Icon.
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06-21-2023 11:38 PM
Hi @David Banghart ,
Thanks for marking as helpful. If issue got resolved then close the question by Accepting solution and hit thumb icon.
From Correct answers others will get benefited in future.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar
