How to Hide few Groups from Incident and RITM assignment group

[Dasari Srihari]

Hi Team,

I need to hide one group from Assignment group reference field. In RITM & Incident form How we can achieve this requirement.

[kalpesh9 · Accepted solution]

Hello @Dasari Srihari ,

Please create Dictionary entry overrides in the field configuration

Please follow the below steps,

1) Open any incident record

2)Right Click on the "Assignment group" field and click on Configure Dictionary

3)Go To the "Dictionary Overrides" tab in the related list

4)Click on the " New" button 

5) Select the table as "Incident" and check on the "Override reference qualifier" checkbox.

6) In the "Reference Qualifier" copy query as "name!=[Name Of your group]"

Follow the same steps for the requested item table.

Product Documentation for Dictionary override  - https://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/data-dictionar...

Please hit the Helpful button if it is helpful.

Thanks,

Kalpesh

[kalpesh9 · Accepted solution]

Hello @Dasari Srihari ,

Please create Dictionary entry overrides in the field configuration

Please follow the below steps,

1) Open any incident record

2)Right Click on the "Assignment group" field and click on Configure Dictionary

3)Go To the "Dictionary Overrides" tab in the related list

4)Click on the " New" button 

5) Select the table as "Incident" and check on the "Override reference qualifier" checkbox.

6) In the "Reference Qualifier" copy query as "name!=[Name Of your group]"

Follow the same steps for the requested item table.

Product Documentation for Dictionary override  - https://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/data-dictionar...

Please hit the Helpful button if it is helpful.

Thanks,

Kalpesh

[Dasari Srihari]

Hi @kalpesh9 , Thanks for your response

Getting below error:

[kalpesh9]

Hello @Dasari Srihari ,

I think there is already one dictionary Override entry created on the incident.

Could you please check that

If its already created just update that and while specifying name of the group don't mention brackets [] int qualifier

Thanks,

Kalpesh

[Prince Arora]

@Dasari Srihari 

You can use reference qualifier for the same, just apply the filteration using reference qualifier.

Generally we can apply filters based on the "type" of the group