How to Hide few Groups from Incident and RITM assignment group

[Dasari Srihari]

Hi Team,

I need to hide one group from Assignment group reference field. In RITM & Incident form How we can achieve this requirement.

[kalpesh9 · Accepted solution]

Hello @Dasari Srihari ,

Please create Dictionary entry overrides in the field configuration

Please follow the below steps,

1) Open any incident record

2)Right Click on the "Assignment group" field and click on Configure Dictionary

3)Go To the "Dictionary Overrides" tab in the related list

4)Click on the " New" button 

5) Select the table as "Incident" and check on the "Override reference qualifier" checkbox.

6) In the "Reference Qualifier" copy query as "name!=[Name Of your group]"

Follow the same steps for the requested item table.

Product Documentation for Dictionary override  - https://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/data-dictionar...

Please hit the Helpful button if it is helpful.

Thanks,

Kalpesh

[Ankur Bawiskar · Accepted solution]

@Dasari Srihari 

the error message says there's already 1 dictionary override for incident assignment group

check that once

[Dasari Srihari]

Hi @Ankur Bawiskar , Thanks for your response

I have added this condition in existing record. is their any issue? Override Attibute condition already their. Now i added Reference Qualifier Condition

[Ankur Bawiskar]

@Dasari Srihari 

should work fine now

[Vaishnavi35]

Hi @Ankur Bawiskar ,

I have the same issue. I already have a dictionary override for incident. How can I add one more query?

https://www.servicenow.com/community/itsm-forum/hide-one-assignment-group-from-inc-chg-and-prb-forms...

Thanks,

Vaishnavi