How to hide the Agent Workspace side panel by default

Brad Warman · ‎05-16-2021

Hi everyone,

Is there a way to hide the form/contextual side panel by default when a user opens Agent Workspace? We currently have Agent Assist, Attachment and Template options available for our users and Agent Assist always opens by default when opening an incident in Agent Workspace. We'd like the panel to be hidden/collapsed by default with the user clicking one of the options to open it if they choose to.

Cheers,

Brad

Brad Warman · ‎05-18-2021

So I am embarrased to admit that I had overlooked the Settings menu in Agent Workspace and there is a toggle to hide the contextual side panel by default. Our users will need to do this for themselves as I can't see a way to change it globally, but it seems to remember their choice and apply it the next time they open Agent Workspace.

Hope this helps anyone else who comes across this post.

Cheers,

Brad

View solution in original post

Prasad Pagar · ‎05-16-2021

Hi Brad,

I dont think hide is possible. Atleast I have never tried but yes definitely you can disable specific items in 'contextual side panel'.

Thank you
Prasad